Customer Experience Specialist III at PAC Worldwide in Cincinnati, Ohio

Job Description:

Every day is different at PCS!

PAC Contract Services (PCS) - Packaging Solutions Begin With PAC

PAC Contract Services is a full-service contract packager & supplier; we partner with businesses large and small, offering a wide range of packaging solutions and capabilities. PAC Contract Packaging is a division of PAC Worldwide.

www.pac.com/contractservices

We are actively seeking aCustomer Experience Specialistto join ourgrowing teamat our facility in Sharonville, OH. This salaried position is the key client liaison, responsible for supporting the sales team by independently & efficiently taking highly-detailed orders from clients & coordinating the process with planning, processing, & packaging teams.

Responsibilities:

Manage customer orders and expectations from start to finish

• Receive customer orders via various media including telephone, fax, e-mail, and electronic EDI feed.


• Responsible to make administrative/procedural decisions for assigned accounts.


• Confer with customers to provide information about services, to take orders, to give pricing quotations, to obtain details on customer complaints and to update customers regarding their order status or changes


• Establish, maintain and update files, databases, records, and reports for customer accounts.


• Recommend improvements in processes, products, packaging, shipping, service or billing methods and procedures to prevent problems, reduce costs and/or satisfy customer needs.


• Work with customers, transit department, production and accounting to coordinate returns, credits and replacement orders as needed.

Qualifications:

• Previous manufacturing/sales support experience.


• Business to business is helpful.


• Excellent attention to detail, problem-solving and follow-up.


• Professional appearance and communication.

Education and/or Experience:

2-3 years' experience working in customer service.

High School Diploma/GED is required;

College degrees are highly regarded.

Language Skills:

Capable of speaking, reading and writing English with excellent written, verbal and interpersonal skills.

Physical Demands:

Sit at computer up to 90% of the time & able to lift 35 lbs. equipment such as a computer, copier, mail machine, printer, fax, stapler and other various pieces of office equipment.

Work Environment:

Plant environment.

ABOUT US:

It's an exciting time at PAC Worldwide

With the rise in e-commerce, it's a great time to be in the essential industry of flexible packaging! Our packaging is used in the delivery of goods such as books, gifts, parts, paperwork, medicine, household items, clothing, food and more. PAC Worldwide is experiencing tremendous growth and we are proud to provide good, stable jobs in safe environments.

From competitive benefits, to our employee-first company values, we are committed to investing in the people we care about. We now have a formal program for team members to move up in their roles, as well as opportunities to share in PAC's growth. We invite you to learn more!

www.pac.com

PAC Worldwide is an Equal Employment Opportunity / Affirmative Action employer and complies fully with the rules, regulations and laws of Executive Order 11246 as amended, Section 503 of the Rehabilitation Act of 1973, 38USC 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, and 29 CFR Part 471, Appendix A to Subpart A.

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