Established in 1997, DQE Communications (DQE) is a subsidiary of Pittsburgh-based Duquesne Light Holdings and headquartered in Pittsburgh's Southside Works development. DQE Communications is one of the leading providers of high-speed, fiber-optic data networking for business throughout thirteen -counties in southwestern Pennsylvania and West Virginia. Already in over 1600 commercials buildings with approximately 3,250 route miles, DQE is continually working to expand its network.
Through Metro Ethernet, Wavelength Services, Dark Fiber, Internet Services and Colocation services, DQE offers its customers secure, reliable and flexible network services.
Through Metro Ethernet, Dark Fiber, Internet Services and Colocation services, DQE offers their customers secure, reliable, flexible network services unmatched by any other provider in the region.
The primary responsibility of the Implantation Manager is to assist the Operations Team in the post sales process in order to help increase DQE communications revenue. The major focus will be on Project tracking. Focus is on both the administration of the customer experience from close of the sale through service delivery & on administrative support responsibilities for the Operations team. This role will interface with sales, operations, IP Services, and have ongoing customer support, contract maintenance, and order tracking.
Work with Project Management Software to generate reports; create work order workflows, administration, and overall project success.
Ensure effective, productive and optimized use of resources.
Daily & Weekly reporting of projects both Internal and to the client.
Ensures that project/department milestones/goals are met and adhering to approved budgets.
Attend customer meetings outlining process/procedure requirements directly related to the construction management project
Ensure accurate and complete files are maintained for projects and appropriate closeout documents are distributed in a timely manner in accordance with corporate and customer standard
Work closely with Project Managers, IP Engineering, and sales to provide status to customers
Work closely with Operations Project Management on project tracking reports and communications.
Draft & send correspondence to Customers for order status, Firm Order Commitment, and completion
Assist as needed in customer research and reports (i.e.Account Audits, circuit ID validations, coverage reports/expiration dates, outage tickets, etc.)
Utilize Microsoft Word, Microsoft Excel & Outlook to optimize customer communication specifically related to welcome letters, project updates, and customer inquiries
Analytical reporting skills that require advanced skills in Excel and ability to problem solve.
Other duties as assigned
Required: College degree or equivalent is preferred. 2 - 3 yrs of experience in office environment, preferred experience working in telecommunications.
Ability to work on multiple tasks & projects at once, including working with many different departments simultaneously.
Experience/ Knowledge of Fiber Optic Construction practices.
Experience in project budgeting.
Solid communication skills are a must.
Excellent communicator, both verbal and written, to communicate in a professional manner; Good organizational and problem-solving skills; Proficiency with presentation tools, Microsoft Word and advanced skills in Excel. Results oriented; Team Player. Bonus experience and skills include Netsuite, Connected2Fiber.
Primary focus is on daily deliverables, outputs and reporting. Typically accountable for managing one's own time and work flow. Responsibilities are generally tactical in nature and work is typically of moderate to complex in nature requiring the incumbent to draw on previous knowledge to perform role. Continues to build knowledge base but has a solid foundation to act independently the majority of the time. Still draws on experts and managers when needed but less frequently.
Problems and issues faced are vague. Draws on past experience on a regular basis. Accountable for direct level of reasoning and decision making.
Normal office environment.
Duquesne Light Company is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identityor status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light's commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.