ServiceNow Event Management Architect at Cognizant in Phoenix, Arizona

Posted in Information Technology 6 days ago.

Type: Full-Time





Job Description:

Cognizant is seeking a strong ServiceNow Event Management Architect for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

“Remote Candidates will be considered, however must be willing to relocate post Covid”

 

Job Description :  


  • Interact with the Asset Management system to ensure data quality of new or changed Asset records 

  • Maintain ongoing documentation of data definitions, and process workflows 

  • Create ad-hoc Asset Management reports when required 

  • Ensure data integrity both from the ownership and discovery standpoints 

  • Ensure that the Asset Management repository reflects the vendor license management portals. 

  • Generate software reconciliation reports (Purchased vs. Deployed counts) 

  • Complete work related to the recovery and possible redeploy of assets driving cost saving efforts 

  • Ensure the New Technology Onboarding review process in done consistently. 

  • Monitor all newly established processes and procedures 

  • Ensures that IT asset requests adhere to corporate IT standards. 

  • Ensure that Software Licenses are received from the Vendor within the predefined Service Level Agreement (SLA) 

  • Ensure that Software Licenses and Maintenance are renewed within the predefined deadlines. 

  • Monitor ITAM Metrics to determine our efficiencies: take appropriate actions to modify. 

  • Participate in Software redundancy elimination efforts 

  • Identification of Surplus Software.

Qualifications required:  


  • Minimum of 2-year experience with ServiceNow Discovery and Software Asset Management 

  • Minimum of 5+ years working on a team as part of a large IT organization 

  • Minimum of 1 years' experience with Configuration Management. 

  • Have strong functional knowledge and technical skills. Experience integrating with tools to federate data into the CMDB 

  • Expert in IT Asset Management Lifecycle processes (including hardware and software) 

  • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation 

  • Excellent decision making skills 

  • Demonstrate superior customer service 

Preferred: 


  • Understanding and working knowledge of the Asset Management repository preferred 

  • Working knowledge of Asset Data, Data Types, Data fields and Data Mapping preferred 

  • Experience working with Software Asset Management Tools; Aspera or ServiceNow preferred 

  • Ability or Desire to read and write API code 

  • SAM Certified is a plus 

  • ITIL Certification is a plus 

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.