IT Site (End User) Support Specialist II - at Cobham Advanced Electronic Solutions in Exeter, New Hampshire

Posted in Other 5 days ago.

Job Description:

IT Site (End User) Support Specialist II -

Job Description

We are Cobham Advanced Electronic Solutions (CAES), a technologically advanced electronics company employing more than 3,600 talented makers, thinkers, innovators, and doers nationwide. We build things that solve challenging problems from deep space to the depths of the ocean. We serve customers in defense, aerospace, security, medical, and industrial markets.

In addition, we offer insurance on day one of employment and tuition reimbursement to support continued learning.

Are you searching for a career with a company that offers challenging, diverse projects and opportunities? Are you looking for a position with a company that is growing and able to offer long-term professional advancement? Searching for a company that values a friendly work environment and that values YOU? Consider CAES. #peoplefocusedmissiondriven

A career with CAES is more than just a job, it is the pathway to a bright future.


Performs the installation, repair and preventative maintenance of personal computer and related systems; supports approved and allowed software to meet user requirements; troubleshoots software and hardware failures and identifies network problems when they relate to user endpoint devices; performs the installation, modification, testing and servicing on all internal/in-house data communications network equipment; assists in the recommendation for improvements and the development of technical standards; performs work of mid complexity.


  • Active Directory; add new systems to the network; unlock/reset user account passwords

  • Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems;

  • Network; patching drops, monitoring network availability; troubleshooting connectivity issues

  • PBX phone system experience desirable, and or ability to learn PBX a must; troubleshoot phone connectivity issues, programming extension changes

  • Software; install licensed software on workstations

  • Provision/Deployments; Provision user workstations using LANDESK provisioning utilities, have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment.

  • Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary per LANDESK (LDMS)

  • Maintain printers and contact vendors for printer repairs; work with Systems admin staff to configure new print queues and new printers.

  • Partner with Security to sanitize workstations which may have been exposed to classified material.

  • Participate in safety training and comply with safety policies and practices.

  • Improve and maintain 6S in your area; make suggestions for improvements.

  • Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving.

  • Collaborate in team meetings and activities

  • Perform other related duties as assigned



  • 3 years of PC tech experience (network and technical troubleshooting in a corporate WAN environment, familiarity with a variety of software, hardware and software applications)

  • High School Diploma or General Education Degree (GED).

  • Computer skills: Intermediate knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Outlook), AD Domain Console, LANDESK, Service Desk; ability to use Enterprise-wide information systems such as M2M.

  • Experience with MacAfee EPO suite (Virus/Spam, Drive Encryption)


  • Associate of Science degree in Information Technology, desirable; A+ Certification or knowledge of PC Architecture, required.

  • Communication skills: ability to receive messages by telephone, in person, electronically and in writing; ask questions and rephrase statements to clarify meaning; ability to read, interpret and comprehend technical publications; communicate across organizational levels; ability to communicate with quality, integrity and respect in a way that inspires others and encourages innovation and possibilities.

  • Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports

  • Math skills: ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio and percent and to draw and interpret bar graphs.

  • Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment.

  • Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person's contributions; ability to work regularly with customers face-to-face, phone or e-mail.

CAES is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of CAES to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. CAES will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

The EEO is the Law poster is available here and the poster supplement is available here.

The Pay Transparency Policy is available here.

CAES is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.