Change and Release Management Coordinator (Remote)
Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.
LOCATION: This role is fully remote eligible within the US. If located in Jacksonville, FL, some onsite may be required.
JOB FAMILY DESCRIPTION
The Change and Release Management Coordinator is responsible for driving the technical coordination, code implementation and hardware configuration planning across our Origination Technologies division. Assists with directing and managing software configuration and release in version control, software development lifecycle management, build management, application distribution and deployment management, and other software configuration management practices.
GENERAL DUTIES & RESPONSIBILITIES
Shares in developing effective configuration management strategies and solutions for existing and new products.
Coordinates, facilitates, manages, controls scheduled and approved change windows for product release and infrastructure maintenance windows.
Participates in change management reviews, confirmation of changes submitted by associates outside of assigned organization to ensure minimal disruption occurs.
Works with all parties to resolve change-related scheduling conflicts according to established practices.
Assesses risks and impacts to changes throughout the software development lifecycle ensuring minimal disruption to the organization and other Black Knight and client organizations.
Ensures proper archiving of software application releases.
Analyzes the software development lifecycle for process improvements and automation opportunities.
Works with development and release management teams to ensure business requirements are defined and solutions accurately designed to meet stated business needs.
Leads troubleshooting efforts for internal software automation tools and utilities.
Assists and coordinates with testing and implementation aspects of development projects including installation, configuration, and customization of internal software and utilities.
Assists and coordinates with troubleshooting interfaces to change control and defect tracking systems.
Performs application conversion, configuration, and release deployment duties.
Maintains all internal documentation.
Supports internal customers by responding to help desk calls, performing night on-call activities as requested, and completing service requests related to version control, software development lifecycle management, and build management, distribution and deploy management.
Works an on-call rotation schedule as needed
Monitors projects to ensure completion on schedule and within budget.
Other related duties are assigned as needed.
Bachelor's Degree in Computer Science or the equivalent combination of education, training, or work experiences.
ITIL and/or PMP certifications are a plus
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Considerable knowledge of change and release management principles, procedures and techniques
Demonstrated understanding of source code management concepts and/or software development lifecycles
Familiarity of standards and best practices relevant to the information technology industry (e.g., ITIL) desired
Knowledge of basic problem resolution and escalation practices
Experience with change management or project management a plus
Basic knowledge and understanding of Windows (.NET) and/or Linux - RHEL (Java) platforms and applications
Experience working in a cloud environment (preferably AWS) desired
Mortgage or Financial Technology industry experience a plus
Demonstrated technical aptitude and ability to think and solve problems creatively
Proficient troubleshooting skills
Ability to effectively collaborate and communicate with others
Ability to multitask, prioritize tasks, and quickly adjust in a rapidly changing environment
Ability to respond to requests under tight deadlines in a dynamic working environment
Must be customer focused, well organized, self-motivated and self-directed
Proficient analytic, organization, and communication skills
JOB FAMILY LEVEL
Advanced professional role. Highly skilled and demonstrates extensive proficiency. Works under minimal supervision on complex projects with a wide latitude for independent judgment. Acts as a mentor to less experienced peers. This position is responsible for implementing and supporting best practices and procedures in Version control, software development lifecycle management, application build management, application distribution and deployment management, and other software configuration management activities. Sets up complex projects in the version control tool, creates and troubleshoots distributed builds/compiles, as well as trains and consults with development teams on how to use the tools. Requires some scripting or coding responsibilities. May be responsible for upgrading or installing new hardware and software components. Typically requires a minimum of seven (7) years of experience in information systems and technology as well as specific knowledge of Black Knight products and environments.
Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.