AVP, End User Services Global Program Manager at Chubb in Whitehouse Station, New Jersey

Posted in General Business 9 days ago.

Type: Full-Time

Job Description:

Chubb is the world’s largest publicly traded property and casualty insurer.  With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.

Chubb’s Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.

We are looking for an experienced and detail oriented senior program manager to drive global End User Services projects and requests. The role holder will oversee a small team of resources responsible for these activities as well as billing, invoicing and vendor management for end user products. A strong focus on metrics to drive solutions and activities will be needed.


The individual in this role will have a high level of interaction with organizations throughout the enterprise as well as 3rd party vendors. In this role the role holder will:

Project Management

  • Help to envision the holistic end user experience globally, developing and driving technology projects and requests to improve end user productivity.

  • Manage, track and drive the operational delivery of End User Services projects and requests including but not limited to

    • Programs focused on driving efficiencies and end user improvements associated with End User products such as printers, PC’s and mobile devices

    • Actions and issues raised during end user experience sessions

    • Activities associated with ensuring a secure computing environment

    • Onboarding programs for new hires and contractors

  • Manage the project lifecycle from initiation through closure, driving project success

  • Serve as the first point of contact between stakeholders and cross organizational teams

  • Create, execute, monitor and revise project plans to meet changing project requirements

  • Plan, prepare for and facilitate program status meetings;

  • Identify, manage and drive resolution of issues with cross organization resources

  • Manage project and end user services budget activities

  • Communicate progress by producing documentation and presentations for program/project team, broader organization and senior leadership.

  • Monitor and report on progress of the project to all stakeholders

  • Ensure operational support activities are identified for all deliveries

  • Mentor team members and demonstrate leadership at all levels.

Budget and Billing Activities

  • Oversee analysts responsible for billing of end user services products

  • Develop and analyze reports and metrics, making recommendations for savings and streamlining improvements

  • Develop and ensure proper controls over end user products/expenses.

  • Work with 3rd party providers for end user products including telecommunications/voice, mobile devices, PC’s, printers and contract negotiations.

  • Develop standard/monthly reports for leadership showing trends


  • 10+ years of experience leading and delivering projects/programs in organizations through change and transformation, driving and motivating teams to deliver and create a world class workplace experience.

  • Experience working with third party suppliers including overseeing financials/budgets, contracts, and SLAs.

  • Outstanding communication and relationship management skills with a focus on the customer, at all levels of the organization.

  • Experience within Financial Services/Insurance is strongly desired

  • Must demonstrate an agile and flexible approach to work with a sense of urgency; adjusting approach as required as business needs evolve

  • Demonstrated commitment to excellence; solutions-oriented approach to problem solving

  • Experience overseeing strategic budgets, with proven experiencing driving efficiencies.

  • Bachelor’s degree in Information Technology or Computer Science preferred or relevant work experience.

  • Strong leadership competence, with proven skills in managing change.

  • Strong interpersonal and collaboration skills with ability to build consensus and develop solid relationships.

  • Proven communication skills; both written and verbal with technical and non-technical staff.

  • Demonstrated experience in managing several large enterprise programs of various types.

  • Demonstrated career progression from business systems analysis to Project Management to Program Management.

Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.

Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress.  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.  Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran, or marital status, or any other characteristic protected by law.