Brand Protection Senior Manager- remote worker at Avaya in Morristown, New Jersey

Job Description:

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the opportunity

The Avaya Brand Protection team is part of Avaya Law and contributes to Avaya's success by focusing on technology-enabledprocesses guided byindustry standardsand best practicesin order to protect Avaya and itscustomers & partnersfrom negative impacts ofdiscount fraud, diversion,service contract abuse, license abuse, and counterfeit products. The brand protection team efforts limits risk and exposure to customer systems, ensures a level playing field for authorized Business Partners and limits revenue leakage to Avaya.

The Brand Protection Senior Manager will lead channel compliance operational and investigative audits and strategic initiatives within various entities of Avaya Inc, and its channel.

About the experience

Typically 6-10+ years of related experience in information systems/technology, security, finance, accounting, investigation or audit

Advanced and in-depth understanding of core Avaya businesses and revenue cycle

Excellent project management, problem solving, analytical and ability to execute project within the scope of overall strategies

High level of experience in sales, channel management, sales operations, brand protection, internal audit, fraud investigation, forensic accounting and litigation support &/or Intellectual Property Protection

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About the responsibilites

The Brand Protection Senior Manager responsibilities may consist of the following:

Provide highly innovative solutions to complex problems involving cross functional initiatives, technology enabled processes, and systems and process reviews

Optimize technology enabled processes and programs including coordination with internal business groups including Solutions and Technology and IT

Perform data analytics working with a variety of disparate data sources and sets, identify trends and perform root cause analysis

Perform/lead operational and investigative Channel Compliance audits. This work includes channel compliance risk assessment, identification of audit opportunities, conduct/scope and plan audits, coordinate fieldwork, including interviews, analytical reviews and appropriate verification test procedures using a risk-based audit process

Additional responsibilites

Drive process improvement, utilizing Channel Compliance audit findings and observations, communicate and escalate process risks, weaknesses and improvement opportunities to relevant functional organizations/management to detect, deter and prevent channel fraud risk and abuse

Collaborate with management and business partners to identify and respond to channel fraud risk (i.e. gray market and counterfeit risk, special pricing and promotional abuse, etc.)

Formulate, communicate, and maintain Channel Compliance audit policies and procedures

Collaborate with other corporate compliance functions (internal audit, Global Ethics & Compliance, Finance, Legal, etc.) to facilitate comprehensive business assurance

Undertake special projects and assignments at the request of the Director Brand Protection

Oversee third party service providers in alignment with corporate policy and IT strategy

Work closely with internal groups and outside counsel and other external parties and third-party vendors

Act as a leader to education the organization on complexities of brand protection efforts

Maintain protection of Avaya's interests while balancing impact with business goals in global market

May act as a functional manager within area of expertise but does not manage other employees as a primary job function

Skills

Strong ability to communicate effectively - superior consulting, influence, and negotiation skills

Expertise in audit standards and applications

Expertise in spreadsheet/data analytics

Strong problem-solving skills and attention to detail.

Proficiency working with various systems and databases

Microsoft Suite proficient (Excel, Powerpoint, Word, Visio, Access)

SAP and other applications working knowledge

Understanding of IT security principles

Strong understanding and experience of channel go to market and relations

Proven results in a subscription services business model

additional skills

In-depth experience in software licensing technology and systems development, management, or audit

Solid understanding of audit principles and practice, including fraud risk management.

Detailed understanding of fraud examination and forensic accounting techniques.

Experience building strategic working relationships. Customer focus, team player, curious, logical, results driven, quick applied learner, demonstrates initiative, work in dynamic and changing environment, stress tolerance and flexible.

Ability to anticipate and takes initiative to identify customer concerns and proposes recommendations as appropriate.

Knowledge, research and application of related industry best practices

Demonstrated ability to set and achieve goals in allocated timeframe.

Ability to interpret and draw conclusions from financial/business information

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Apply Now