Banquets & Conference Services Assistant Manager - Statler Hotel at Cornell University in ithaca, New York

Posted in Management 5 days ago.

Job Description:

The Statler Hotel:
Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University's School of Hotel Administration and is the gateway to Cornell University for many visitors. Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only "teaching hotel." With 153 rooms, the Statler Hotel is a full-service property with a conference center, three restaurants and over 16,000 square feet of meeting and banquet facilities.

The School of Hotel Administration at Cornell University is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality-marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry. Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.

Our Statler Family:
We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University. We challenge thinking, while connecting and cultivating people. Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence. Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.

The Statler Hotel embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented identities to apply to our opportunities.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Your role as an Assistant Banquet and Conference Services Manager:

As a member of the Statler Hotel's Banquets and Conference Services Team, you will help to flawlessly plan, set up and execute our many special events while delivering outstanding personalized service. Among your duties, you will:

  • Assist in the planning for a wide range of events including social gatherings such as weddings, graduation parties, holiday parties and galas, as well as meetings, conferences, job fairs, recruiter events, and Cornell academic business. This role will work closely with other departments of the hotel, primarily sales and culinary to ensure successful event execution.

  • Provide direction to staff throughout the event process, ensuring adherence to banquet event orders, checking in with clients and addressing any requests, questions or concerns. Additionally, this role will manage and verify safe and professional alcohol service, assist with the set-up of AV, and provide client support with in-house AV and technology.

  • Support all aspects of running a large department handling high volumes of high-end business. Specific tasks may include but are not limited to; scheduling, ordering, inventory, requesting maintenance and/or deep cleaning for event spaces, finding solutions to departmental challenges, innovating and improving processes, fulfilling unique client requests, troubleshooting equipment, creating new Standard Operating Procedures, completing departmental records, generating bills, managing cash handling procedures for each event, creating signage, creating and confirming diagrams.

  • Help to create an environment that supports the Hotel's teaching mission by providing quality mentorship, guidance, and training to Cornell students.

  • Assist with recruiting, hiring, orientation and training, review and approval of time cards, performance management and development for students and employees.

Cornell Employee Benefits:

This position is eligible for benefits. Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. Cornell's key benefits include:

  • Health Care - Several plan options for medical, dental, prescription drug, and vision care coverage.

  • Generous Paid Time Off & Leave Provisions

  • Retirement Plans - Statler Hotel Employees Eligible for 403(b) plan.

  • Education - Options include the Employee Degree Program, taking classes to enrich your career skills, New York's 529 College Savings Program, and Cornell Children's Tuition Scholarship.

To explore the full range of Cornell Employee Benefits further follow the link: Cornell Benefits.

Required Qualifications:

  • Three to five years of experience in events, banquets, catering and/or meeting and conference management.

  • Must be driven and energetic with excellent customer service, teamwork and leadership skills.

  • Professional demeanor fitting of a high end, four-diamond property.

  • Ability and enthusiasm to coach, mentor, and train students as well as other inexperienced staff.

  • Must be willing to work holidays, weekends, evenings and be flexible with a varied work schedule.

Preferred Qualifications:

  • Bachelor's degree

  • Experience bartending, serving, and leading teams

  • Food and alcohol certifications, specifically ServSafe and TIPS.

Please make sure to include your resume when you apply. We also highly encourage you to include a cover letter with your submission for us to better understand your interest in applying.

University Job Title:

Dining Assoc I



Pay Rate Type:




Contact Name:

Leanna Caloras

Number of Openings:


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