The Service Advisor is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress. This position will work Tuesday-Friday 10:30am-7pm and Saturday 8-4.We offer a full benefits package including medical, dental, life, disability insurance, 401(K), HSA match, FSA, paid time off and an employee car discount program for eligible employees.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Listen to the customer description of the problems or service needed.
Determine the type of service required and prepare a service order.
Engage in upsells and promotions for additional equipment and services.
Obtain customer authorization and signatures for all repairs.
Present the repair order to Foreman for dispatch.
Prepare and present the customer with quotes for all repairs.
Communicate with the customer and Foreman during repairs.
Work with the Foreman to ensure the repair is completed.
Prepare and invoice Repair Order (RO).
Contact the customer for pick up or delivery.
Ensure that Secured Payment is made prior to releasing serviced vehicles.
Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
Answer service calls.
Other duties as assigned by the manager.
WORK ENVIRONMENT & PHYSICAL ABILITIES:
Required to perform work inside and outside, in all-weather situations, at the shop division location.
Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
Manual dexterity, fine manipulation and the ability to reach with hands and arms and lift up to 80 lbs.
Must be able to operate simple to complex and heavy-duty machinery.
Ability to obtain a CDL within 90 days of employment (diesel service department).
Ability to multi-task.
Previous experience as a service writer or advisor required.
Knowledge of diesel engines, gas engines, drive train and suspension is a plus.
Heavy and medium duty truck industry experience is a plus.
Excellent verbal and communication skills.
Ability to work any shift, including nights.
Ability to successfully complete a General Abilities Assessment and Post-offer background check, physical and drug screening.
Type: Salary + commission
Compensation Range: $27,000 to $40,000 hourly + commission
Bonus Eligibility: Yes - Based on Technician Performance
Reports To: Service Manager
Shift: First shift
Closing Date:Open until filled
Date Posted: 06-08-2021 All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.