Information Knowledge Management (IKM) Process Improvement Specialist at Scientific Research Corporation in Fort George G Meade, Maryland

Job Description:

PRIMARY DUTIES & RESPONSIBILITIES:

Document, evaluate and develop recommended improvements to MARFORCYBER command collaborative tools, services, and process; with the goal of facilitating better information exchange. Some examples would be: refine section-reporting policies, develop and disseminate report templates, and conduct training on organizational performance improvement. The contractor will support this by performing the following actions:

• Maintaining and analyzing a command process matrix including all of the command processes, descriptions, and stakeholders


• Developing or assisting the MARFORCYBER organization in development of Standard Operating Procedures (SOPs), workflow diagrams, and other process documentation


• Attending weekly IKM sync meetings and supporting the monthly IKM working group by creating briefs, coordinating the meeting logistics, performing note taking, and active participation


• Identifying and assessing the value of knowledge within MARFORCYBER by conducting user informal interviews


• Drafting surveys for government approval


• Performing ad-hoc surveys


• Conducting direct engagement with section leads to identify IKM improvement opportunities for the end user


• Utilizing the provided feedback to recommend the concepts for improving shared situational awareness, and decision support tools


• Assisting with portfolio management of hardware and software related to KM