Job Description:

Desktop Support Analyst

Job Locations

US-WA-Woodinville

Overview

Precor, a subsidiary of Peloton, has been a pioneer in delivering fitness experiences for commercial customers and exercisers for more than 40 years. Headquartered in Greater Seattle, WA, Precor serves more than 100 countries worldwide with offices in the Americas, EMEA, APAC and operates two US based manufacturing locations in Woodinville, WA and Whitsett, NC.

Precor products and services span across all major categories, including cardio, strength, functional fitness, group training, and connected solutions. In 2020, Precor reached the milestone of recording one billion workouts in its Preva fitness cloud. That number represents more than 140,000 connected units in over 13,000 facilities. On average, Precor exercisers record more than 20 million minutes of workouts each day as recorded by the Precor digital platform Preva. Precor segments include commercial clubs/facilities and the verticals of Hospitality, Multi-family Housing, Corporate, and Education. For more information, visit Precor Careers

Why You Should Join the Precor Team

Dynamic, forward thinking company leading the industry in product innovation
• Rewards and recognition for superior performance


• Collaborative environment fostering teamwork and accountability


• Opportunity to work for a company that positively impacts people's lives


• Exceptional benefits program including profit sharing, generous 401(k) match, and free on-site gym access


• Superior employee discounts on Precor products

What You'll Do

About this role:The Desktop Support Analyst is primarily responsible for providing end user support of computer hardware and software, Active Directory account access, ShoreTel IP Phones, printers and all other peripheral devices to internal staff. In this function the Desktop Support Analyst is responsible for maintaining all operating system master images for the purpose of repair, updates and new deployments.

You will be responsible for:

• Provide end users with technical support via remote access, phone and Email.


• Install/upgrade end user software and troubleshoot software issues.


• Obtain a good understanding of the Precor\Amer Sports environment software (through internal training) and posess the ability to provide software training to clients when needed.


• Learn the different applications/systems and processes used on a daily basis by the support team. (MS Word, Excel, Outlook, Teams, Pulse VPN and Windows 10)


• Provide support on Shoretel and telephony-related applications to end-users


• Conduct adds/moves and changes related to phones and voicemail

What We're Looking For

In order to be successful in the role, you will bring: Any equivalent combination of education and experience, which provides the applicant with the knowledge, skills, and abilities required to perform the job, will be considered.

• BS degree in Information Systems or related field


• Network + certification a plus


• MCP certification a plus


• Mac OSX certification a plus


• A+ certification a plus


• 2+ years' experience in a PC\Telecom network environment


• Technical knowledge of Mac OSX, Windows 8, 10 and Windows Server operating systems


• 1+ years' SharePoint document management experience


• Familiarity with Internet related applications such as E-Mail clients, FTP clients and Web Browsers


• Experience configuring local security policy


• Knowledge of remote management tools (LogMeIn Rescue is a plus)


• Experience troubleshooting hardware and printer issues


• Familiar with telecom protocols, SIP, PSTN, PRIs etc.


• Good communication and interpersonal skills


• Ability to work toward corporate objectives


• Able to work independently and efficiently to meet deadlines, but also have the ability to work with others and obtain cooperation internally and with outside parties


• Quality of work to include timeliness, completeness and accuracy


• Solid knowledge of department functions, so that operations run smoothly in manager's absence


• Ability to provide technical explanations to support issues


• Regular and predictable attendance is an essential to ability to complete all job functions

WORKING ENVIRONMENT

Normal office conditions. The noise level in the work environment is usually quiet. Weekend and/or after-normal hours work may be necessary.

PHYSICAL REQUIREMENTS

Light physical effort in an office environment. Some lifting of parts / products may be required in the manufacturing areas.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light physical effort in an office environment


• Moderate computer use / data entry


• Must be able to lift up to 40 lbs.

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DISCLAIMER: The above information is intended to describe the general nature and level of work performed by employees within this classification. It is not intended to be an exhaustive list of all duties and responsibilities required of the employee. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability, or protected veteran status.

DISABILITY ACCESSIBILITY ACCOMMODATION: If you require an accommodation to navigate or apply to our careers site, please send your request to: recruiting@precor.com or call 425.486.9292 or 800.786.8404.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.