Power Generation Field Service Chassis Technician at Cummins in Tucson, Arizona

Job Description:

We are looking for a talented Power Generation Field Service Chassis Technician to join our team specializing in service for our Sales and Service business in Tucson, Arizona.  In this role, you will make an impact in the following ways:

• Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer’s site.


• Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs


• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.


• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field


• Escalates unresolved issues to product specialists / Supervisor


• Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc


• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.


• Completes training in line with skill and business requirements


• Maintains service vehicle and tools for cleanliness and proper operation


• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

To be successful in this role, you will need the following:

Experience

• Significant field service work experience


• Expert level knowledge of and/or experience with power generation products


• High Voltage / Low Voltage experience


• Customer service experience


• Experience providing technical advice and coaching to more junior technicians (preferred)


• The level for this position will be based on the candidate's qualifications and skill set.  Qualification for different technician levels:

• 
  

  (Entry) Technician Level I:  Limited relevant technician experience; qualified to perform work on a minimal number of products in-scope for a diesel technician at this location, primarily engaged in maintenance or basic repairs/diagnostics; requires direct supervision and review of workmanship quality.

  
  


• 
  

  (Intermediate) Technician Level II:  Some relevant technician experience; qualified to perform work on an intermediate number of products in-scope for a diesel technician at this location; primarily engaged in moderately complex maintenance and repair; some exposure to moderate or complex diagnostics, requires limited direct supervision, may provide basic training or guidance to new technicians.

  
  


• 
  

  (Advanced) Technician Level III: Significant relevant technician experience; qualified to perform work on most or all of products in-scope for a technician at this location; frequently engaged in complex diagnosis and repair; requires minimal to no supervision; ability to effectively train and guide less experienced technicians of varying skillsets.

  
  

Education, Licenses, Certifications

• Apprentice Certified Power Generation/ Electrical Technician (Preferred)


• Vocational diploma from relevant technical institution


• Current relevant electrical certification


• Locally valid driving permit


• This position may require licensing for compliance with export controls or sanctions regulations.


• This position will require a Med-Card and we will also be required to complete a DMV driving report.  This position will be part of the FTA pool.

Compensation and Benefits Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Cummins and E-verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.