Business Services Specialist at Campbell Clinic Orthopedics in Collierville, Tennessee

Posted in Other 6 days ago.

Job Description:

Campbell Clinic, founded in 1909 by Dr. Willis C. Campbell, is recognized as a national leader in sports medicine, pediatric orthopaedics, joint replacement, orthopaedic oncology, orthopaedic trauma, physical medicine and rehabilitation, urgent care, and surgery of the hand, hip, foot, knee, shoulder and spine.

Our current team of specialists offer care at five outpatient clinics and two ambulatory surgery centers, as well as several hospitals throughout the mid south.

You don't become a world leader in orthopaedics without a great team. We provide an environment that offers challenging, stimulating and financially rewarding opportunities for both Campbell Clinic employees and our practice as a whole. We hope you will consider joining our team and becoming a part of the Campbell Clinic family.

Our Mission:

To provide unsurpassed patient care while being recognized as the leader in teaching and research in the profession of orthopaedic surgery.

Position Summary:

Provides positive customer interface, obtains and enters in computer all information needed for patients seen in the Clinic to ensure accurate billing.

Essential Functions Statement(s)

  • Greets visitors and patients to determine their needs and directs them accordingly

  • Collects appropriate documentation from patient and enters into PM system

  • Collects copay, coinsurance or other balances owed on account

  • Prints billing slip for physician to mark services performed

  • Schedules follow-up appointments and cancels patient appointments due to no show

  • Enters charges same day of service

  • Codes diagnosis

  • Reconciles payments daily

  • Ensures that claims are in drop status at charge entry

  • Maintains cash drawer for making change and balances it daily

  • Verifies that all billing slips are submitted at the end of the day

  • Prints appropriate registration forms from medical record system for future appointments

  • Obtains precertification

  • Performs other duties as assigned


Competency Statement(s)

  • Accountability - Ability to accept responsibility and account for his/her actions.

  • Accuracy - Ability to perform work accurately and thoroughly.

  • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.

  • Communication, Oral - Ability to communicate effectively with others using the spoken word.

  • Communication, Written - Ability to communicate in writing clearly and concisely.

  • Customer Oriented - Ability to take care of the customers' needs while following company procedures.

  • Detail Oriented - Ability to pay attention to the minute details of a project or task.

  • Friendly - Ability to exhibit a cheerful demeanor toward others.

  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.



High School Graduate or General Education Degree (GED)

Experience: Previous customer service experience required. Experience in the operations of a physician's office is preferred.

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.

Equal Opportunity Employer/Veterans/Disabled