Customer Service Representative at NTT Data Services in Chicago, Illinois

Posted in Other 15 days ago.





Job Description:


Job Description
#INDIST

Job Description:


  • Professional Experience Required:

  • A minimum of 1 to 3 years experience in a similar customer facing environment with related experience

  • Non-contact center experience that will be considered includes retail, healthcare and financial services

  • Strong verbal communication demonstrating a clear and polished tone, speaking ability and service skills

  • Computer literate with pc knowledge and the ability to navigate through multiple applications effortlessly

  • Effective keyboarding and computer skills with the ability to type at least 35 wpm minimum

  • Language Requirement: English

  • Professional Experience Highly Preferred:

  • 1 to 3+ years of experience in a customer service call center environment dealing direct with the public

  • Familiarity with call center scheduling, performance metrics and KPI goal setting

  • Excellent written communication skills including proficiency in typing business correspondence via email

  • Effective keyboarding and computer skills with the ability to type 50 wpm


Education:


  • High school diploma or GED required

  • Continuous vocational training, college coursework or a college degree preferred Serve as the first point of contact for customers seeking first level technical assistance over the phone or email

  • General Duties & Tasks

  • Perform troubleshooting techniques

  • Perform application navigational guidance

  • Identify and determine the best solution based on the issue and details provided by customers

  • Walk the customer through the problem-solving process

  • Direct unresolved issues to the next level of support personnel

  • Provide accurate information on first level business requirements

  • Record events and problems and their resolution

  • Pass on any feedback or suggestions by customers to the appropriate internal team

  • Identify and suggest possible improvements on procedures