Bilingual Lead Associate, Customer Service at PREMIER Bankcard LLC in DAKOTA DUNES, South Dakota

Job Description:

Want to work for a company that demonstrates their CORE values daily? If the answer is yes, then PREMIER Bankcard is the place for you! Don’t just join for a job, join to become part of a family where culture is our #1 priority!  We are looking for friendly, outgoing individuals to expand our award-winning team of Customer Service Professionals to handle inbound calls, take payment information and answer customer questions.

Potential to promote after the first three months and then again after an additional nine months. That’s up to two advancements within your first year!

Compensation and Schedule

Starting wage is determined based on prior work experiences.

Full-time Hours:

Monday - Friday 12:00 pm-9:00 pm,  as well as Saturday Rotation

Training Schedule:

Paid on-the-job training!

Essential Duties and Responsibilities

• Answer representative's questions and recommend actions based on current policies and procedures.


• Assist management with training for new associates.


• Perform associate level job functions.


• Conduct audits on critical department processes.


• Process and maintain daily, weekly, and/or monthly reports and documentation.


• Compile report data for analysis by management.


• Assist on-going with reviewing and revising procedures and department scripting.


• Handle escalated calls.


• Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly.


• Review customer complaint calls and log review reasons and notes for inventory and management review. 

Skills and Qualifications

• Basic computer skills and ability to fluently speak both English and Spanish.


• Exceptional verbal and written communication skills. 


• Ability to concentrate and work independently, Attention to detail, analytical and problem-solving skills. 


• Capacity to learn, adapt to change and become proficient quickly. 


• Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold The PREMIER Way.


• Must be able to provide courteous, personal attention to detail to avoid potential legal issues while promoting customer satisfaction and public perception and the reputation of the organization.
  


• Maintains a calm, controlled approach in often-difficult situations.  Responds effectively, tactfully, and with maturity in highly-emotionally charged situations.  Remain professional at all times. 

Culture and Benefits

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

We’re Investing in You

• Shift differential pay of up to 25%

• Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match 401(k), long and short-term disability plans

• Generous time off plans including PTO, Sick Pay, and Bonus Days

• 401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned

• Growth plans which will provide the opportunity to receive an hourly wage increase

• PREMIER Wellness Program

• Special discounts and pre-sell offers for Denny Sanford PREMIER Center events

• Paid community volunteer hours

• Special employee parties and incentives

Application Process

To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at www.firstpremier.com/careers to view any status changes.

 Please check your email regularly for any updates or sign in at www.firstpremier.com/careers to view any status changes.

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

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