The Customer Advocate Lead is responsible for assuring timely services for Medicaid recipients from sub-contracted providers to include oversight/management of all relations with subcontractor providers.
Ensuring that all contract regulations pertaining to providers are enforced
Oversees the trip assignment process and the Customer Advocate teams
Responsible for developing alternative transportation options such as public transit, recipient reimbursement, or volunteer driver systems
Assist with driver training and inspection programs
Works closely with transportation providers and health care facilities to resolve problems or issues
Assists with managing and providing support to office staff in pursuit of excellent customer service
Maintains open lines of communications with subordinates, other company representatives, facilities and carriers, and local and state authorities
Assists the Customer Advocate Supervisor and Manager by monitoring the performance of the Customer Advocates.
Carries out lead responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include assisting and assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
High School Graduate or General Education Degree (GED)
Skills & Experience
Two to four years related experience with demand-response transportation management preferred
Proficient in Microsoft Word, Excel, and Outlook
Familiarity with Medicaid guidelines and covered services, and familiarity with non-emergency transportation services a plus
We value our team members and realize the importance of benefits for you and your family.
ModivCare offers a comprehensive benefits package to include the following:
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!!)