Customer Service - Firearms Fileback Specialist at Safariland, LLC in Raleigh, North Carolina

Posted in Other 2 days ago.

Job Description:

Customer Service - Firearms Fileback Specialist

3319 Anvil Pl, Raleigh, NC 27603, USA
Req #212

Wednesday, June 9, 2021



Manage all aspects of firearm trades from beginning of the process through completion. File all firearm and ammunition FET claims. Handle all inventory discrepancies and firearm or ammunition returns.


  • Log and maintain information on all gun trades in a database for tracking purposes

  • Support Sales Representatives in identifying Class III firearms in order to be in compliance with ATF regulations

  • Prepare, provide, and manage the necessary paperwork to Agencies for Class III trades so they in turn properly submit said paperwork to the ATF

  • Upon possession of trade firearms, determine the highest winning bid for re-sale

  • Notify winning bidder and verify a current FFL license is on file prior to shipment

  • Closely monitor bid expiration dates and send requests to Quotes Department for re-bid as necessary

  • Coordinate with Sales Representatives and/or Agencies for shipment updates and scheduling for trade pick-up

  • Support retail associates with any gun related shipments, trade receipts, firearm or ammunition questions or concerns

  • Research and identify eligible vendor firearm and ammunition invoices and file FET claims

  • Research and identify eligible customer firearm and ammunitions invoices for FET claims

  • Prepare Statement of Ultimate Vendor forms for firearm and ammunition sales

  • Verify TIB forms are on file for private college purchases of firearms and ammunition

  • Other duties as assigned

  • Direct report to Vice President of Administration

  • Establishes and maintains active direct support relationship with all level of retail store management


  • Two (2) to three (3) years of related experience

  • Required experience includes executive leadership interaction with weapons dealers

  • High school diploma or GED equivalent

  • Strong communication skills

  • Strong organizational skills

  • Proficiency with Microsoft Excel and Word

  • Ability to facilitate the flow of work for a process or procedure

  • Ability to identify problems, determine possible solutions and actively work to resolve issues

  • Ability to work with cross-functional teams from Sales Department, Returns, Retail, and Purchasing

  • Ability to accomplish tasks and processes accurately and completely

  • Ability to adhere to Company policies and procedures

  • Ability to adhere to Company safety policies and procedures

  • Ability to present a clean, professional image

  • Able to keep work environment clean, presentable, and safe

  • Responsible for entering in daily time keeping requirements

  • Ability to pass criminal background check

  • Have a record of stability with employment history

  • Must have an 'owners not renters' mentality

The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455.

All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.

Other details

  • Job Family
    Mid Level Sales

  • Pay Type

  • Travel Required

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  • 3319 Anvil Pl, Raleigh, NC 27603, USA

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