Emergency Department Coordinator - 90% FTE - Day/Evening - University Hospital at University of Wisconsin Hospitals and Clinics Authority in Madison, Wisconsin

Posted in Admin - Clerical 3 days ago.

Type: Full-Time

Job Description:

Join the #1 hospital in Wisconsin!

We are seeking an Emergency Department Coordinator to:

  • Create new Medical Record numbers as appropriate. 

  • Enter emergent Health Link patient orders for EKG and enter non-emergent bed and/or supply orders when required.  

  • Answer all incoming calls, assessing nature and urgency, and determine the appropriate triage of the call. 

  • Assist patients in scheduling follow-up clinic appointments.


Minimum – High School Diploma or equivalent

Preferred – Associate’s Degree in Healthcare-related field

Work Experience:

Minimum – One (1) year of experience in a customer service-related field

Preferred – Six months of experience in an emergency room or critical care environment as: Receptionist, Nursing Assistant, Nurse, Paramedic, EMT, Fire Fighter, Police Officer, 911 Dispatcher, or experience in military service

Licenses and Certifications:

Preferred – Emergency Medical Technician

Required Skills, Knowledge, and Abilities:

  • Ability to master all of the responsibilities and decision-making skills required to function successfully in this role.

  • Demonstrated ability to problem-solve and work independently.

  • Consistently maintains effective and cooperative working relationships with co-workers, supervisory, medical management staff and the general public.

  • Ability to determine emergent patient acuity upon arrival into the ED in the absence of a clinician (so that clinical staff is immediately alerted).

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools.  Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties.  Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day.​  Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

Work Schedule:

90% FTE, 36 hours per week. 8/12-hour shifts, primarily scheduled between the hours of 7:00 AM - 7:30 PM. Weekend rotation required. Hours may vary based on the operational needs of the department. 

University Hospital in Madison is a Magnet®-designated facility that’s ranked Wisconsin’s #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.

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