Contact Center Service Agent at Centra Credit Union in Columbus, Indiana

Job Description:

Are you seeking a career focused on “People Helping People”? Centra is the perfect place for you; with a comprehensive benefits package and career growth opportunities, we are focused on Team Member growth & longevity.

Centra Credit Union has an exciting opportunity as a Full Time Contact Center Service Agent I.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for positive member experience delivery through service performance that occurs primarily through interaction with members over the phone using various desktop applications and best practices. 

• Responsible for meeting and serving the financial needs of members through promoting products and services. 


• Responsible for providing first contact resolution and service recovery through cognitive thinking and actively listening to the needs of the member.


• Practices issue resolution from basic to complex


• Performs maintenance functions, and higher level technical troubleshooting for all types of products and services.


• Other duties as assigned

Qualifications:

• The position requires skills, education/ training and experience in the following areas:


• Must have interpersonal skills and superior communication with the ability to speak clearly and succinctly while conveying a positive tone.


• Must be able to handle high volume transactions in a fast-paced environment.


• Must be able to actively problem solve and have account analysis skill.


• Must be able to learn and use a variety of software applications such as Microsoft Office, Centra’s core processing system (DNA) with accurate keyboarding skills.


• Ability to multi-task by operating multiple monitors and software systems at the same time.  Organization and time management skills

Note:  Hours of Operation are 8AM-6PM Monday thru Friday and Saturday 8:00AM to 2:00PM.

Centra is an Equal Opportunity Employer.            

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