EVS Operations Manager - Howard University at Thompson Hospitality Corporation in Washington, Washington DC

Job Description:

Who We Are: 

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management.  We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time.  As a fast growing company, we have a growth plan to more than double in size over the next three years.  We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do: 

• Purpose




• Give back to our communities


• Celebrate diversity




• People




• Do the right thing


• Treat people the way you want to be treated


• Always do your best


• Be accountable for our actions




• Performance




• Serve the highest quality food


• Provide world-class service


• Maintain flexibility to better serve our clients

Competitive Benefits:

• Health/Dental/Vision


• Paid Time Off


• 401(k), matched up to 4%


• Short and Long Term Disability


• Tuition Reimbursement


• Employee Referral Program


• Pet Insurance


• Discounts: Hotels, Travel, Tickets, Restaurants

Job Title: EVS Operations Manager	Regular Weekly Work Hours: 40	FLSA Salary, exempt
Report To: EVS Operations Director	Department: Environmental Services	Status: Reg. Full-Time  Reg. Part-Time	Date Updated and Reviewed by HR 06/3/2021

 

JOB PURPOSE

Thompson’s mission is to provide a positive experience to every relationship in which we are involved: one Guest, one Client, and one Team Member at a time. We focus on three core areas in everything we do: Purpose, People, and Performance.

This position supports Thompson’s mission by planning, organizing, and developing the overall operation of the environmental services department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times.  The incumbent will supervise 10 to 15 full-time environmental services laborers in a union environment.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

Work Schedule: Tuesday-Saturday 6:00 a.m. to 4:00 p.m. and special event hours.

Responsible for effective workforce planning to respond to emergency and unusual needs of the buildings and campus. Develops regular staff schedule.

Utilizes independent judgment and decision making to plan, prioritize, and shift responsibilities in a fast paced and changing environment.

Participates in the recruitment and staff selection process. Interviews candidates and makes hiring recommendations. Makes hiring and firing decisions with the approval of upper management.

Conducts staff performance reviews and facilitates disciplinary performance meetings with staff.

Assigns established work areas and/or project duties to subordinate staff and evaluates their work performances; Maintains a high level of cleanliness in assigned areas by managing and assisting staff.

Assigns equipment to staff; monitors daily equipment use, cleaning and maintenance.

Provides and monitors individual guidance and motivation to staff

Participates in facility Quality Assurance Program as required

Ensures that all equipment is clean and professional in appearance at all times.

Operates company vehicles that include but are not limited to DOT vehicles, pickup trucks, golf carts, and box carts.  Additional responsibilities as assigned.

 

EXPECTATIONS

Attendance	Maintains good attendance and punctuality as required. As necessary, is available for additional hours, on-call hours, and late, overnight, or weekend emergency call hours.
Conduct	Follow all rules and policies pertaining to conduct, behavior, and performance while on duty. Such rules and policies are contained in the TFS Employee Handbook, the CBA, or distributed directly by the local management team.
Customer Service (Internal & External	Respond to the needs of the client by interacting in a professional manner.
Decision Making	Recognizes issues, problems, or opportunities and determines whether action is needed. Alerts supervisor to problems.
Technical Knowledge	Has adequate knowledge and/or skills to deliver results. Keeps abreast of technical knowledge, outside developments, and trends to maintain skills in the field and perform effectively.

 

EXPERIENCE, REQUIREMENTS, and QUALIFICATIONS

• Valid driver’s license from state of residence. Ability to obtain DOT certification immediately upon hire.


• Fluent skills in Microsoft Office Suite (e.g. Outlook, Word, & Excel); Proficient capability to operate I-Phone


• Willingness to work in a fast-paced environment with extreme weather fluctuations.


• Bilingual, Spanish-English (preferred)

EDUCATION

• Ability to read and write English to understand road and traffic signs, written instructions, and other documents.


• High School Graduate or General Equivalency Diploma (G.E.D.) College Degree (preferred).

TRAVEL REQUIREMENTS

On rare occasions, may travel to other TFS locations to assist with facilities support.

PHYSICAL DEMANDS

This position is physically demanding. Ability to stand, bend, stoop, kneel, reach, lift, pull, push, climb ladders, twist, and walk for a minimum of three hours on the campus terrain. Possess the ability to lift at least 50 lbs. using safe lifting techniques.

WORKING CONDITIONS

This position operates on a university campus with exposure to waste, hazardous materials, wide-ranging outdoor weather conditions, stairs, sidewalks, etc.  Work may be performed at all times and inside of various campus buildings where lighting and ventilation may be inadequate. Work is also performed on campus grounds and parking lots.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

MAINTENANCE

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