This job listing has expired and the position may no longer be open for hire.

Customer Success Manager at Aruba in Roseville, California

Posted in Management 30+ days ago.

Type: Full-Time





Job Description:

Customer Success Manager

  

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Job Description:

   

The Customer Success Manager is a key member of the Customer Success team, responsible for leading planning, deployment and support of contracted consumption services ensuring performance goals and KPIs are met. The CSM works with business partners and customers using their leadership skills and technical knowledge to guide the successful delivery of the service. The CSM promotes the Customer Experience through effective delivery of services and proactively manages issues that could impact the service delivery experience of the customer by. The CSM understands the client and is able to analyze delivery requirements, contribute to the client's strategic business plan, identify incremental revenue opportunities and guide them through the renew/refresh process at the end of the contract.

The ideal candidate will have exceptional analytical and problem-solving skills. We are looking for a proactive self-starter who is not afraid to roll up their sleeves to dig into the details and collaborate closely with a variety of different stakeholders. The ideal candidate will demonstrate strong communication skills and have the ability to perform professionally in a challenging and extremely fast-paced environment.

Responsibilities:


  • Develop strong customer relationships and serve in the role of Customer Success Manager

  • Ensure customer satisfaction: addressing technical demands and acting as sales liaison, and including partners to better support Aruba customers

  • Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth

  • Develop, measure, and maintain analytical excellence for global customer success teams including Key Performance Indicators (KPI).

  • Produce weekly, monthly, and quarterly reporting as required

  • Manage forecasting process for customer retention

  • Provide CS Leadership and Sales Operations with key customer success initiatives (e.g., process improvements, new products, CSM productivity, etc.)

Education and Experience Required:


  • Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 6 years related experience

  • 6+ years of experience with the internet or software as a service (SaaS) industry; or 4+ years sales operations, renewals management, or management consulting experience

  • Exceptionally strong communication skills, including experience effectively communicating with senior management

  • Experience working in high-growth, performance-focused environments

  • Experience in Professional Services

  • Strong Excel Expertise

  • Experience with Salesforce is a plus

What We Can Offer You:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world´s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join Us and Make Your Mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

#Diversity

#ArubaNetworks

#ArubaUS

Job:

Services

Job Level:

Expert

    

COLORADO ONLY:

We are legally required to provide the following information for candidates seeking to staff this role in Colorado. The Colorado expected salary/wage range for this position is listed immediately below, although we reserve the right to offer above this range for exceptional candidates. Actual offer may vary from this range based upon geographic location, work experience, education, and/or skill level. Bonus, commission, and/or equity may also be offered. Information about employee benefits offered can be found at http:explorebenefits.hpe.com (userid: benefits / password: preview).

Annual Salary: $100,000.00 - $130,000.00

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.





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