IT Infrastructure Program Management Senior Staff at QTC Management, Inc. in San Dimas, California

Job Description:

Job Summary:

Manages the overall major IT Infrastructure Programs and serves as liaison between business stakeholders, Product Owners, and Senior Business and IT Management.  Oversees the status of major IT Infrastructure Programs and budgets; aligns with overall IT portfolio management as well as management of schedules and preparation of status reports and Program metrics. Monitors the assessment of overall IT Infrastructure Program issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Insures the development of mechanisms for monitoring program progress and for intervention and problem solving with project managers, line managers, and clients.

Essential Duties and Responsibilities:

• Function as the overall IT Infrastructure Program Leader and liaison between users, functional and IT team, and vendors to facilitate the creation and maintenance of project plan, dependencies, timelines, prioritization, risks, tracking budget versus actual and all delivery capabilities across the Program life-cycle


• Manage and control scope of assigned initiatives works with IT Portfolio Manager and IT Management to assign the core sub-projects to the IT Scrum teams.  Will work closely with individual product owners to deliver high-quality results in line with schedule, costs, and scope expectations, while achieving customer satisfaction with business partners including the business Program Manager, stakeholders and project team members 


• Effectively communicate activities and Program status including milestones and dependencies to management and co-workers through core team and steering committee meetings as well as more informal meetings.  Provide effective and timely updates in all communications.


• Works collaboratively with Operations teams, Provider Relations, IT, and other corporate functions to plan, develop, coordinate, and execute major Programs for the company


• Provide full transparency and escalate issues to manager when Program milestones may be in jeopardy. 


• Collaborate with clients to collect and define new/existing program implementation requirements to ensure seamless start-up of new programs for all company divisions from requirement gathering to UAT planning and Go Live activities 


• Work closely with PMG on creation and maintaining of clear/concise documentation including functional requirements, meeting minutes, meeting agendas, deployment plans, release checklists, etc. to ensure proper documentation of each requirement, defect, test plan and overall sprint planning across the Program 


• Coordinate delivery of sprint deliverable on large Programs and coordination with Product Owners, Scrum Master and other IT Management team to track velocity, scope and Program delivery timelines towards the master IT portfolio road-map to ensure enhanced predictability of timelines and improved time to market


• Continually evaluates risks, collect and analyze data and provide recommendations to management for necessary decision making 


• Actively communicate status and issues to managers, executives, end users, and customers 


• Establish strategies for deliverable for Programs to include process changes, technology changes and customer impact 


• Identify and develop solutions for process improvement 


• Prioritization of post-production tasks including features, defects, architectural and LOB specific functionality


• Other Programs and duties as assigned

Competencies: 

• Excellent written and oral communication skills 


• Solid project management skills for technical, schedule, cost, and risk management 


• Ability to quickly foster relationships and credibility at all levels 


• Excellent organization and follow-up skills 


• Extensive earned value management skills including baseline, variance, projected and staffing disciplines 


• Excellent analytical, data analysis, problem-solving and presentation skills 


• Knowledge of enterprise applications like BPM and BRE (e.g. Pega) preferred


• Ability to work effectively in cross-functional teams and with various levels of management. Proficient with MS Project to manage project milestones, resources, and baselines 


• Knowledge of Microsoft Office products including Outlook, PowerPoint, Excel, Word and Visio 

Education and/or Experience: (includes certificate & licenses) 

• Bachelors degree from an accredited college in a related discipline, or equivalent experience


• 14 years of professional level experience as an IT Business Systems Analyst


• Agile development experience and Scrum certification is a plus


• PMP Certification preferred


• MBA or equivalent experience a plus


• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time. 

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Program Management