CUSTOMER SERVICES LIAISON PAC at Montefiore Medical Center in Tarrytown, New York

Job Description:

TheCustomer Service Liaisonis responsible for providing customer service in accordance with Service Excellence, the Customer Service Department Framework and the MMC Customer Service Relationship (CRM) and Call Center business strategy. He/she will serve as a liaison between members and Montefiore, MMC and external managed care organizations. The Customer can be defined as existing member/patient, potential member/patient, physicians/providers, MMC associates, other health care organizations, regulatory bodies, media personnel, etc.



Components of the Customer Services Program may include but are not limited to:

• Claims and Billing Inquiry, Resolution and Customer Care.


• Resolution of all member/patient services issues


• Utilize a computerized database system (with multiple programs), departmental contacts, published internal and external documents and independent judgment in order to respond to all customer needs.


• Receive and triage a high volume of telephone calls for the managed care organization from customers, such as, patients, physicians, staff outside organizations, regulatory agencies, and the general public, provides information and referrals, answers questions, schedules physician appointments, resolves patient billing issues, and handles complaints.

Education/skills required:

• High School Diploma or equivalent required


• Excellent written and oral communication skills.


• Proficient computer skills and knowledge


• Bilingual, Spanish preferred

Please note - The hours for this position vary.

Possible Schedule includes:

8:00am - 4:30pm

8:30am -5:00pm

9:00am - 5:30pm

9:30am - 6:00pm

Department: Patient Access Center Bargaining Unit: 1199 Campus: TARRYTOWN Employment Status: Temporary Full-Time Address: 555 South Broadway, Tarrytown

Shift: Day Scheduled Hours: HOURS VARY Req ID: 150637

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history ofdisability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status,or partnership status, or any other characteristic protected by law.

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