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Sr. IT Technician at Ultra Global Business Services in Columbia City, Indiana

Posted in Other 30+ days ago.





Job Description:

IT technicians diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs. Technicians may also set up computer equipment, schedule maintenance and teach clients to use programs. Other job duties can include minor repairs and computer parts ordering.

Essential Duties & Responsibilities:


  • Installation, configuration, and maintenance of end user computing devices on Windows network

  • Monitoring, taking ownership and resolving of ticket queues via IT service desk in a timely manner

  • Diagnose desktop hardware and software issues

  • Onboarding/offboarding users

  • Provide 1st and 2nd level support to users

  • Assists in maintaining network documentation.

  • Assist in managing application servers and end user computing devices

  • Assist in management of classified systems

  • Assist in creating and maintaining information technology policies, standards, and guidelines

  • Administer and maintain end user accounts, permissions, and access rights

  • Supporting other team members to resolve issues

  • Performs all other duties as required, requested, or needed.

Required Skills:

  • Ability to obtain a US Government Security Clearance. Clearances are granted to US Citizens.

3+ years of experience with the below:


  • Microsoft Active Directory administration

  • Microsoft Exchange

  • Window's Client OS's and Applications

  • VOIP technologies

  • TCP/IP

  • Network hardware and cabling installation

  • Windows Server management

Desired Skills:


  • Knowledge of or prior experience with NIST Security Framework and Cybersecurity Maturity Model Certification

  • Excellent interpersonal and communication skills.

  • Knowledge of or experience with M365/Microsoft Office

  • Experience creating and maintaining information technology policies, standards, and guidelines

  • 4-year degree in Information Technology or similar field of study

  • Technical certifications (CompTIA, Microsoft, Cisco)

  • Good customer service, organizational and time management skills

  • Experience performing technical support for user-facing or End User Computing

  • Exceptional interpersonal, oral, and written communication skills

  • Experience working with end users domestically and internationally

    Ultra specialises in providing application-engineered bespoke solutions. We focus on our customers' mission critical and intelligent systems in defence, security, critical detection & control markets. Our capabilities and technologies can be found on many of the world's long-term military programmes. We employ over 4,500 employees across the globe and are listed on the London Stock Exchange. Ultra operates mainly as a Tier 3 (sub-system) and occasionally a Tier 2 systems provider, in the Maritime, C3 (Communications, Command and Control) and Cyber, military and commercial aerospace, nuclear and industrial sensors markets. We use both research and development , to provide innovative, mission specific bespoke technological solutions to our customer's most complex problems. Learn more by visiting our website; https://www.ultra.group/

    We offer medical, dental, vision, life, and disability insurance, health savings accounts, paid time off, and a 401(k) plan with a Company match.

    This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all indibiduals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

    Reasonable accommodation statement: if you need an accommodation for any part of the application process, please email careers@ultra-us-gbs.com


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