Door Install Coordinator at Genie in Mount Hope, Ohio

Job Description:

Role and Responsibilities

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  Review all incoming F&I orders and communicates with Retailer on any insufficient information.

  
  


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  Performs all order processing functions under established automation controls.

  
  


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  Assist in Installing Dealer setup by collecting proper documentation from applying dealer.

  
  


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  Monitor the timeliness of all open furnish & install orders to ensure lead-time compliance.

  
  


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  Respond to all incoming furnish & install calls from Retailer, Customer, and Installing Dealer.

  
  


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  Determine best method to resolve problems to ensure customer satisfaction and adhere to company policies.

  
  


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  Ensure accurate costing for Retailer and Installing Dealer.

  
  


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  Update Retailer on all open orders as required.

  
  


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  Follow-up with installers on all open orders to ensure timely order completion.

  
  


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  Maintain accurate file of all complete furnish & install orders.

  
  


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  Research and reconcile Open AR/Unapplied cash issues.

  
  


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  Maintain an accurate account of order correspondence.

  
  


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  Obtain retail approval for all additional order requirements.

  
  


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  Work with Sales center to ensure timely delivery of furnish & install product.

  
  


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  Mail/fax sales literature and service information to customers.

  
  


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  Provide follow-up with customer, retail store or dealer as necessary.

  
  


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  Process and communicate order cancellations.

  
  


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  Process and communicate any necessary credits or charge-backs according to procedure.

  
  


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  Operate computer terminal to enter orders, advance order status, provide shipping/install dates and invoice orders.

  
  


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  Provide installer/retail service over the telephone.

  
  


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  Investigate and respond to installer/retailer order inquiries.

  
  


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  Phone dealers/retailer/customers as required and provide requested assistance.

  
  


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  Take, investigate and solve customer complaints.

  
  


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  Interface with dealer/retailers to solve customer problems.

  
  


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  Provide detailed explanation of company policy and procedures in respect to Furnish and Install issues.

  
  


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  Other related duties as required.

  
  

Qualifications

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  Exceptional telephone communication and problem solving skills. 

  
  


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  Basic computer skill, including data entry, Excel and Word. 

  
  


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  Customer Service or telephone experience / employment preferred. 

  
  


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  Must be capable of handling customer complaints in a satisfactory manner. 

  
  


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  Previous retail home improvements experience a plus.

  
  

Education

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  High School Diploma or Equivalent