Mission Trip Associate at International Mission Board in Richmond, Virginia

Job Description:

About the IMB:

IMB’s mission is to serve Southern Baptists in carrying out the Great Commission to make disciples of all nations.  More than 1.7 billion people still live with little or no access to the Gospel. IMB is an entity of the Southern Baptist Convention, the nation's largest evangelical denomination, with more than 46,000 churches and over 15 million members.

Are you a job seeker with data analysis, customer service experience, and strong technical skills? 

The International Mission Board, a nonprofit religious organization in Richmond, VA, is hiring for a Mission Trip Associate!
 
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Hours: Full time

Location: Richmond, VA

Responsibilities:

• Manage short-term volunteer trip technology to facilitate processes and systems that connect field teams with US churches and partners, providing leadership to ongoing development, implementation and use of select software.




• Onboard, train and provide ongoing support to staff, field personnel, churches and partners to utilize short-term trip management systems and processes, providing continual development of resources and processes as needed.




• Partner with leadership and appropriate teams to develop strategies and business processes that facilitate partnership opportunities, providing feedback to support continued enhancements to strategies and processes




• Monitor use and feedback of system and processes to address any concerns or requests for assistance, partnering with appropriate teams and business partners to provide resolution.




• Provide insights for strategic direction and development of Field Partnerships and Pathways Team and serving in other key roles as needed to provide quality and efficient field service and support.




• Engages in all facets of Field Partnerships and Pathways service and support through cross-training with other team members.

Requirements:

• Bachelor's Degree, preferred




• Minimum experience 1 year in similar job




• Experience analyzing data and drawing relevant conclusions and comparing to prior years




• Experience coordinating multiple projects, scheduling and budgeting




• Proven experience finding efficiencies in processes to drive continuous improvement




• Strong computer skills - You love learning new systems and finding new efficiencies!




• Strong in Microsoft Office Suite




• Strong Verbal & Written communication skills




• Comfortable making presentations and adjusting presentation to audience




• Excellent customer service skills - Your are friendly, professional, listen, follow up and nurture customer relationships!

Worker Type:

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