Customer Service Representative at DH Pace Company, Inc. in Peachtree Corners, Georgia

Job Description:

Overhead Door Company of Atlanta, a DH Pace company, is currently looking for a Customer Service Representative to join our team in Peachtree Corners, GA.  The ideal candidate must have a strong attention to detail and excellent communication skills.  You must have the ability to multi-task and work efficiently in a fast-paced work environment.  You must also be a fast learner, have exceptional organizational skills and excellent attendance.

JOB RESPONSIBILITIES:

• Triage incoming calls from customers that require service/sales.  Work with the customer to understand their need and schedule the appropriate service.


• Promote all products, services, and quote accurate pricing when appropriate.


• Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need.


• Represent the company in a professional manner with good customer service and verbal communication skills.


• Performs other related duties and responsibilities as assigned.

JOB REQUIREMENTS:

• Must have a high school diploma or equivalent.


• Must have a minimum of one to two years of experience in a Customer Service role.


• Retail experience is helpful.


• Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.


• Must have very good phone etiquette.


• Must have an outgoing personality and a natural affinity for taking care of customers.


• Must have good time management skills; have exceptional organizational skills and have the ability to multi-task.


• Must be a fast learner and able to work efficiently in a fast-paced work environment.


• Must have strong attention to detail and excellent communication skills.

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through 50 locations in 24 states. Privately owned over 90 years with 50 locations in 24 States and company-wide 2020 Sales over $700M.

We set the tone for success, reward hard work and put employees first:

• Exposure to tenured DH Pace leaders will invest time in associate growth and development.


• Access to online training material to enhance professional skills and product knowledge.


• A hands on approach to "learning by doing" as you come into our organization and are exposed to various products, services and customers.


• Competitive compensation


• Comprehensive total benefits package including medical, dental, vision, life and disability coverage.


• Your health and welfare is important to us - Corporate Wellness Program and Non-smoking work environment.


• Employer-Match 401k retirement plan


• Paid Time Off plan

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Company: Overhead Door Company of Atlanta

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