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Workday HCM Operations Analyst - Work From Home at Alight Solutions in Wichita, Kansas

Posted in Other 30+ days ago.





Job Description:


As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.

We're growing our team of technologists to drive innovation to support hundreds of millions of employee interactions per year. We build highly scalable enterprise solutions with leading technologies and are developing a strategic roadmap to continue driving future innovationsfor web, mobile, and third-party integrations.

Be part of a team that is taking our enterprise solutions to the cloud!

Note: this role is a virtual/work from home/remote opportunity

Summary

The Operations P&C Analyst is responsible for the day to day execution of deliverables across their assigned clients, which can include multiple service locations and platforms. The Analyst is responsible for ensuring timely execution, as well as developing solutions to complex problems across their assigned clients. The Analyst can serve as the primary operations escalation point, internally and externally, along with the Senior Analyst and / or Domain Process Lead. The Analyst will also be responsible for coaching of junior colleagues, contractors and vendors as appropriate.

Key Responsibilities


  • Act as subject matter expert and execute assigned deliverables for clients in aligned focus area (ie: Payroll, HCM, and Talent).

  • Monitor the workload across aligned operations ensuring business as usual and projects are delivered to required deadlines with quality. Actively monitor operational health by testing and ensure processing checklist/SOP is followed

    - Execute and support required recovery plans and Root Cause Analysis documentation, as necessary


    - Conduct applicable risk-based auditing to ensure consistent and accurate results


    - Ensure appropriate evidence is provided/documented for SOC Control tasks



  • Drive overall quality control as well as support and identify opportunity for process optimization and automation


  • Support the Operation Service Manager (OSM), Client Service Manager (CSM) and/or Delivery Executive in consultative best practice conversations with the client(s), as required

  • Partner with Client Service Manager, Domain Process Lead and/or Service Delivery Manager to mitigate financial impacts of Errors and Omissions (E&Os).

  • Adhere to Operating System guidelines and supporting POV and industry best practices

  • Participate in completing SOC Audits, BCP, change management and creation and other process improvements

Knowledge, Skills, Abilities, and Experience


  • Bachelor's degree and/or a minimum of 2+ years of professional work experience in Human Resources Outsourcing or related field required

  • Workday HCM experience preferred

  • Knowledge and understanding of HR, payroll, tax, accounting project management and/or related subject matter desired

  • Understanding of regulatory and legislative guidelines desired.

  • Strong computer skills with current technical knowledge

  • Ability to work in a fast-paced environment and to adapt to frequent change

  • Excellent oral and written communication skills.

  • Ability to build strong relationships with client contacts and internal teams and stakeholders.

  • Exhibits problem-solving skills, including troubleshooting issues and escalates as appropriate

Work Experience

1-2 years experience in a related field

About Alight

With an unwavering belief that a company's success starts with its people, Alight Solutions is a leading cloud-based provider of integrated digital human capital and business solutions. Leveraging proprietary AI and data analytics, Alight optimizes business process as a service (BPaaS) to deliver superior outcomes for employees and employers across a comprehensive portfolio of services. Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100 at alight.com.

Background Check Required

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Equal Employment Opportunity

Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.

Reasonable Accommodations

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Diversity Statement

At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.

Authorization to Work in the United States

Applicants for employment in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.

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