PATIENT ACCESS SPECIALIST I - Specialty Resource Center at Virginia Mason Medical Center in Seattle, Washington
Posted in Other 30+ days ago.
Job Description:
JOB DESCRIPTION
Job Number: 211712
Department: Specialty Resource Center
Hours: 0900-1730
Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level.
You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.
This position represents VMMC during initial phone contact by providing patients with appointments, information and other operation support services. This position also provides a high level of customer service in a manner consistent with VMMC's mission, goals and service standards.
Qualifications:
- This position requires a high school diploma or equivalent.
- Six months of office and/or call center, customer service or healthcare experience is required.
- Proven excellent customer service, communication, verbal and written skills with an emphasis on organization and attention to detail required.
- Ability to problem solve and multi-task; keep confidences; knowledge of scheduling parameters, insurance concepts and patient registration software.
- Knowledge of VMMC system and providers is necessary to efficiently schedule appointments and answer questions; ability to meet and exceed service components of this position; knowledge of how to handle calls that are emergent in nature; proven computer skills (accessing and navigation of websites with the ability to copy and paste information and basic keyboarding),
- Demonstrated basic telephone skills (transfer, conference, placing a patient on hold).
- Must excel in a team based environment with a positive attitude; be comfortable with ambiguity and have the ability to be flexible.
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Familiarity with medical terminology and proficient in Microsoft Office products.
Previous call center, health care or customer service experience preferred.Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes a comprehensive compensation and benefits package, and the opportunity to live in one of the country's most livable cities, you will find that an opportunity with Team Medicine is one worth taking.
We are an equal opportunity/affirmative action employer.
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