Systems Engineer - Telehealth at Poly in New York, New York

Job Description:

Work is no longer a place. It's what you do. And how you do it. More fluid, more flexible, powered by your imagination and by some amazing technology! That's where we come in. We're Poly. We're a global outfitter of pro-grade audio and video technology so that employees everywhere can look and sound their best from anywhere. Join us as we pursue our disruptive vision to bring professional audio and video meeting technology and services to everyone. Be a part of our journey!

Location: Remote worker (New York, Philadelphia, Boston areas preferred)

Poly is looking for aSystems Engineer (SE) to partner with our Account Management team in a pre-sales technical role. In this position, you will act as a trusted advisor and technical consultant for all Poly products and related technologies, primarily for our top healthcare customers in the northeast. This includes showcasing Poly solutions, setting up demonstrations, communicating the value proposition to customers, and designing solutions to meet specific customer needs. Much of this work will be oriented towards telehealth applications, so the ideal candidate for this SE role will have significant experience with clinical environments and workflows, provider and patient expectations, and healthcare best practices and compliance requirements.

You will be equipped and expected to stay current on industry standards and maintain a working knowledge of competitor offerings and emerging trends in the collaboration industry as a whole. In this role, you will determine customer needs, create sales proposals, develop and deliver sales presentations in concert with enterprise and public-sector account managers.

Poly is a company known for innovation and you will have the ability provide input from the field for development of new products and enhancements working directly with the Poly product, service and engineering teams. This is especially important as we develop new solutions specifically for our healthcare customers, as this role is a leading internal champion for how these new products need to solve the most pressing challenges for our healthcare customers.

Poly has a great culture with a focus on teamwork and this is an exciting and pivotal role perfect for someone who enjoys technology, sales and being surrounded by passionate people!

Your day to day

• You will work in conjunction with Poly sales team to develop and executive account strategy


• Approximately 75% of day-to-day activity will be related to healthcare, and the other 25% will be working with education and state government customers in the northeast


• You will act as a trusted advisor and technical consultant for all Poly products and related technologies


• You maintain a current expert knowledge of all Poly products and services, and working knowledge of competitors' products and services, as well as emerging trends in the collaboration industry as a whole


• You maintain a working knowledge of industry standards to leverage interoperability advantages of Poly solutions


• You will create sales proposals and Quotations


• You will develop and deliver sales presentations in concert with the sales team


• You can effectively demonstrate Poly solutions and support evaluation/PoCs


• You provide input for development of new products and enhancement of current products


• You will design end-to-end collaboration solutions that address a customer's business needs


• You will work with extended team to develop custom solutions leveraging APIs to address customer requirements


• You will assist clients with ROI studies, equipment budgets, systems requirements and specifications


• 50% travel in territory

What you bring to the team

• Minimum 5 years' experience in providing analytical, diagnostic and problem-solving skills in a technology-driven environment where telehealth was a primary job responsibility


• 5 years' experience in a strategic technical sales role providing technical solutions to address customer business needs


• Demonstrated ability in public speaking and presentation skills, with a focus on presenting technical information to those with a non-technical background


• Excellent discovery and active listening skills with experience discussing collaboration technologies, unified communications and real-time applications over IP


• Work effectively across functional lines, in coordination with others involved in product management, marketing and technical support services


• Experience creating technical responses and formal documentation in a written and graphical format including technical architecture plans, phased approach proposals and network topologies


• IP, Cisco IOS, switching and routing protocols, QoS, Security


• Understanding of Microsoft Exchange and Active Directory


• Familiarization with common UC collaboration platforms such as Microsoft Skype for Business, Microsoft Teams, Zoom, WebEx Teams, and BlueJeans - with special emphasis on using these platforms for telehealth


• Awareness of ITU-T H.323 and IETF SIP suite of standard UC protocols


• Experience supporting technical sales in enterprise markets

#LI-MW1

Our Culture



At Poly, leadership principles aren't just something we talk about, they're something we live and breathe. We believe in creating a work environment where people feel empowered, supported, and included -where trust and transparency are built into the way we work - where creativity, curiosity, and continuous improvement are encouraged and nurtured every day.

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  C3 - Customer. Customer. Customer: Customer obsession is everyone's job. You enjoy solving customers' problems - big or small. You work closely with customers, channel partners and their teams to deliver innovative solutions.


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  Raise the Bar: You take pride in your work and know details matter. You know that shavings make a pile. You seek every opportunity to continuously improve teams, products, and processes.


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  Communicate Courageously: You speak with candor but aren't a jerk. You constructively challenge your teammates to get to the best possible outcome or decision. Once a decision is made, you fully align and stay aligned.


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  Onward and Upward: You learn from the past but focus on the future. You rapidly adapt to changes in the marketplace. You help to create solutions that move the company forward with energy, momentum, and results.


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  Own It: You know your business, your customers, and your team - inside and out. You don't sacrifice long-term value for short-term results. You act with integrity, spend money like it's your own, and put Poly first.


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  Take the Leap: Speed matters in business. You encourage and require those around you to think strategically and act decisively. Poly values calculated risk taking.


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  Ride Together: We are one team. We do what we say we'll do, we treat each other with respect, we have each other's back, and we hold each other accountable.


• 
  Leaders Lead: You know you are part of a larger global community and make decisions as good stewards of the earth, its resources and its people.

Our Commitment as an Equal Opportunity Employer



All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, accessibility needs, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.



No matter where you're based, you'll experience a company that believes that teamwork and collaboration drive maximum impact, seeks well-rounded talent to focused on providing the best customer experience, and understands that this is a marathon, not a sprint. And, top of mind to us is continuously and purposefully building an inclusive culture that empowers all of our team members, across the globe, to do their best work and be the best version of themselves.

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