Personal Banker at Shore United Bank in Dover, Delaware

Job Description:

Shore United Bank is looking for a Personal Banker to join our team. The Personal Banker is responsible for assisting clients in managing their bank accounts and finances. They understand the banking industry and have detailed knowledge of different investment and savings products available to clients. The Personal Banker's responsibilities include working closely with clients to determine their banking needs and to provide individualized service by providing tailored banking solutions. The Personal Banker must successfully build and maintain long-term relationships with clients and be able to resolve issues regarding client accounts, effectively and efficiently, to ensure maximum client satisfaction.

Essential Functions

• Aid customers in opening, managing, and optimizing their bank accounts and other products.


• Ensure and maintain excellence in front-line coverage to greet and assist walk-in customers and cover the phones.


• Work closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, and Branch Lenders.


• Provide loan processing for customers based on loan authority established by Loan Policy; take applications and handle routine inquiries concerning loans, rates, and payment schedules.


• Work on Teller line as needed.


• Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.


• Maintain the highest level of confidentiality with all information obtained.


• Help train the branch team on beneficial customer conversations to help the employee meet the customer's financial needs.


• Perform customer requests including but not limited to check orders, issuing debit cards, address changes, changing of business signers, fraud disputes, and safe deposit box entry.


• Open new consumer and business accounts including CD's, IRA's, and safe deposit boxes.


• Provide superior customer service through conversation to identify additional client needs, in-person and over the phone.


• Help conduct and attend Branch Team Meetings.

Competencies

• Detail Oriented


• Self-Motivated


• Time Management


• Problem Solver


• Team Player


• Good Listener

Position Type/Expected Hours of Work
This is a full-time non-exempt position, Monday through Saturday.

Travel
This position requireslocal area travel to attendtraining, community events, staff meetings and to meet with current and prospective customers.

Required Education and Experience

• High school diploma or GED equivalent required


• A minimum of 3 years' experience in banking with an understanding of consumer lending


• Prior experience in bank teller or customer service role

Preferred Skills and Qualifications

• Strong knowledge of bank products and services.


• Strong understanding of bank policies and procedures.


• Knowledge of consumer lending would be helpful.


• Ability to work with a high degree of accuracy.


• Networking, marketing, and negotiation skills


• Proficient computer skills; specifically, Microsoft Office Suite and Outlook.


• Ability to multi-task and work efficiently and effectively to meet required deadlines.


• Strong verbal and written communication skills.


• Ability to identify cues and clues for additional opportunities.


• Ability to work under pressure and maintain composure.

Additional Eligibility Qualifications

• Knowledge of Jack Henry and Decision Pro Software


• NMLS License is not required, but would be helpful

Company Benefits

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work


• Comprehensive benefits packageincluding health, dental, vision, short-term and long-term disability, long-term care insurance, company paid life insurance, and much more!


• 401k savings plan with up to a 4% company match


• Employee perks such as: employee banking services, loan discount program, tuition reimbursement, career development program, Employee Assistance Program, and wellness initiatives.


• Opportunity for growth and advancement


• Paid training program and continuous training sessions throughout the year on various topics


• Generous paid time off and paid sick time


• Community involvement opportunities

Shore United Bank is a full-service community bank with a rich history dating back to 1876. In excess of one billion in assets, we offer innovative financial services delivered with the personal touch you expect from a community bank. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.

In addition to banking, we offer trust and wealth management services through Wye Financial & Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank: Good things are happening here.

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.