Job Description:

Description

Job Purpose:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers-many of which look to us for their own technology infrastructure needs-keep us immersed across the broad spectrum of the IT ecosystem.

As a Cloud Solutions Architect, you will function as a presales and technical advocate for the targeted Public Cloud and Modern Datacenter solution sets. You will be a key contributor in the pre-sales process, assisting the ePlus account teams in evaluating customer needs, and developing solutions from concept to implementation, to continued account maintenance and support.

This role serves in a direct customer-facing capacity with a focus on accelerating and optimizing business transformation through advanced services and solutions. A deep knowledge of leveraging cloud and associated concepts such as automation, security, application modernization, and agile service delivery is required.

Job Responsibilities:

The Cloud Solutions Architect will be responsible for understanding complex business IT needs and managing research, design, and solution development for ePlus customers. Cloud solutions experience with leading public cloud providers (Azure, AWS, Google Cloud), hybrid cloud platforms, and traditional data center technologies as well as modern day application architectures is required.

• Provide technical and business expertise to sales teams and customers on designated solution focus areas


• Establish credibility and trusted advisor status with ePlus' sales team and customers


• Conduct customer-facing presentations on ePlus' core competencies and technical solution offerings for assigned accounts and focus areas


• Assist sales team with overall account planning as it relates to technical aspects of hardware, software, and services opportunity qualification and development


• Complete and author technical sections for RFP/RFI/RFQ responses


• Assist sales team with identifying and capturing customer business and technical requirements during the sales cycle and determining ePlus' recommended solution


• Develop and finalize solution architecture/design and detailed line item configurations and/or bill-of-materials (BOMs)


• Develop and finalize solution proposal and/or presentation of recommended solutions


• Function as a subject matter expert (SME) for customer technical staff regarding proposed solution and its design, configuration, implementation, and testing specifics


• Function as technical liaison and ePlus ambassador with field OEM channel sales and technical teams


• Assist sales team with mentoring of junior account managers as it relates to overall opportunity management and technical solution set


• Conduct knowledge transfers with solution architect colleagues and service delivery team regarding solution and OEM product updates/changes, lessons learned from previous engagements/experience, etc., as relevant


• Assist sales team in dealing with customer satisfaction issues surrounding technical aspects or approach of a recommended solution, assisting in developing a get-well plan, as appropriate


• Identify product or services candidates to sales and services management as new solution areas for ePlus to potentially development or investment


• Complete training and maintain OEM certification(s) as requested and approved by management, in accordance with assigned focus area


• Be proactive in highlighting and suggesting areas for improvement in the regional procedures, structure, reporting, etc.


• Propose ideas and solutions to help improve functional areas


• Ensure appropriate coverage for in-process and new solution sales cycle opportunities while out of office for training, vacation, PTO, etc.


• Participate in weekly pre-sales engineering conference calls


• Review current pipeline and forecast potential revenue, win probability, and estimated date of completion, on a weekly basis


• Complete administrative tasks (expenses, time reporting, pipeline) in a timely fashion


• Conduct ePlus branded lunch and learns with customers and identify sales opportunities, as requested by management

Job Knowledge/Skills:

• Azure/AWS


• Application Modernization concepts and practices such as:
  
  
  
  • Kubernetes
  
  
  • Serverless
  
  
  • PaaS services
  
  
  
  


• Cloud Architecture & Implementation methodologies to include:
  
  
  
  • Connectivity
  
  
  • Security, Governance, Risk, and Compliance
  
  
  • Day 2 Management-Monitoring, Logging, and Alerting
  
  
  • FinOps
  
  
  • Availability Design
  
  
  • Automation and IaC
  
  
  
  


• Hybrid Cloud solutions (ie: VMware Cloud on AWS, AWS Outposts)


• Cloud Migration methodologies


• Data Protection:
  
  
  
  • Business-level discovery including RPO, RTO, and high-level impact analysis
  
  
  • Strong expertise in modern cloud-integrated backup and recovery solutions
  
  
  • Strong expertise in Disaster Recovery methodologies including Tier0 infrastructure design considerations, application replication/failover solutions, and DR runbook design
  
  
  • Strong understanding of data protection compliance, encryption, long-term retention, and data archival considerations
  
  
  
  


• Strong understanding of modern datacenter solutions


• Pre-sales support


• Excellent oral, written, and presentation skills


• Strong attention to detail

Education and Experience:

• 4+ years in Microsoft Cloud or AWS technologies


• AWS or Azure certifications preferred


• 3-5 years' experience in technical presales or consulting roles

Physical Requirements of Position:

Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and/or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10-20 pounds of force occasionally.

ePlus is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ePlus promotes affirmative action for minorities, women, disabled persons, and veterans.

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Qualifications

BehaviorsTeam Player - Works well as a member of a group
Enthusiastic - Shows intense and eager enjoyment and interest
MotivationsAbility to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Experience6 years: Professional Services Ppesales and/or cloud consulting services delivery (preferred)
Skills

Strong, effective time management skills (preferred)

Strong customer service skills (preferred)

Strong communication/interpersonal skills (preferred)

Able to work well in a fast-paced environment (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Apply Now