Job Description:
As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.
Alight Is Looking for A DC Client Technology Specialist
Do you want to be part of a collaborative environment where you will regularly be challenged while also helping thousands of people? You have the opportunity to be analytical, inquisitive, and constantly channel your problem solving mindset through configuring, testing, and debugging our system. You will be in charge of completing deliverables to meet the client's highest expectations while constantly learning about Defined Contribution plans and our tools. You will get to do all of this while interacting and working in-person and virtually with colleagues from our offices all over the world.
Your Impact As A DC Client Technology Specialist
Problem solve issues found by clients and use Alight's tools to fix the situation *Ask questions, dig deep into the issues, analyze what is really going on
Learn what DC is all about through developing an understanding of clients, best practices, and the standard delivery model
Accountable for programing and holistically testing the systems for client to ensure all client and business requirements are met *
Determine results, document defects, and resolve client system issues that may arise *Work with practice support to resolve issues and enhancements which require additional support
Consult and coordinate with customer care *Provide status updates of assigned work, raise risks with meeting deliverables, and notify manager of available capacity
Collaborate with colleagues across Client Delivery and Operations teams, ensuring quality in delivery
Low to medium query development
Knowledge and Expertise
Advanced analytical and critical thinking skills with a curious mindset
Proficient in excel and knowledge of software development life cycle
Strong ability to learn through formal and on the job training
Organized with ability to prioritize work and adjust to change efficiently and thoughtfully *Effective written and oral communication skills and ability to translate technical language to everyday language
Strong logical and mathematical thinker who enjoys structure and rules but also has a desire to think outside the box and improve process efficiency
Education
Bachelor's degree in Mathematics, Computer Science, Actuarial Sciences, Informatics, Finance, Economics, MIS or equivalent work experience in an analytical area
Background Check Required
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Additionally, an active security clearance or the ability to obtain one may be required for this role.
Equal Employment Opportunity
Alight is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, ancestry, national origin, physical or mental disability, veteran or military status, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, Alight takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, protected veteran status, or national origin.
Reasonable Accommodations
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Diversity Statement
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic.
Authorization to Work in the United States
Applicants for [employment/this position] in the United States must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Alight.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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