Registrar - The Children's Hospital at OU Health in Oklahoma City, Oklahoma

Job Description:

Position Title:

Department:

Job Description:

Shift: Weekdays, 7a - 3:30p

The Children's Hospital - Emergency Department

General Description: Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage.

Essential Responsibilities:

• Interview patients at workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels


• Ensure charts are completed and accurate


• Verify all insurance and obtain pre-certification/authorization


• Calculate and collect patient liable amounts


• Ensure that all necessary signatures are obtained for treatments


• Answer any questions and explains policies clearly


• Process patient charts according to paperwork flow needs and established productivity standards


• Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions


• Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information


• Assign I-plans accurately and research Patient Visit History to comply with the Medicare 72 hour rule


• Search MPI completely and assign the correct medical code number. Notify Medical Records for any duplicate unit numbers


• Verify insurance benefits and determines pre-certification status. If pre-certification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system.


• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.


• Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. Issue a Business Office letter to all patients according to policy


• Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by an MCO. Collect co-pays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate.


• Inform former patients or their representatives of delinquent accounts and attempt to obtain payment. Refer delinquent accounts to the Manager/Supervisor for further action


• Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer


• Produce paperwork on each patient for distribution to appropriate departments. Align pertinent documents for establishing the patient's medical record and financial file


• Register and admit all patients after the other registration departments are closed. Route admission documents and forms to appropriate departments


• Price, key, and detail patient charges. Burst charts for distribution to physician's billing service, medical records, ancillary departments, and the business office. Check for double charges on all accounts


• Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents


• Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action


• Acknowledge, file, and send MOX messages via Meditech


• Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests


• Escort patient to his/her destination or refers patient to an available escort


• Activate all pre-registered patients that have reported for services


• Abstract patient charts once discharged for the ER and retrieves a patient Medical Record once they present to ER for treatment


• Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards


• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues


• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"


• Other duties as assigned

General Responsibilities:

Minimum Qualifications:

Education: High school diploma or GED required

Experience: At least one year of registration experience preferred

Licensure/Certifications/Registrations Required: N/A

Knowledge, Skills and Abilities:

• Communication - communicates clearly and concisely, verbally and in writing


• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations


• Interpersonal skills - able to work effectively with other employees, patients and external parties


• PC skills - demonstrates proficiency in PC applications as required


• Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems


• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.