Commercial Agent (Edgewood, MD) at Smiths Detection in Edgewood, Maryland

Job Description:

Commercial Agent (Edgewood, MD)

Location: North America, USA, Edgewood
Ref: DETECTIONNA00630
Division: Detection
Job Function: Sales

Job Description

The Commercial Agent for the Edgewood Office will manage sales orders from confirmation to site delivery. The role is multi-faceted and requires a high level of attention to detail and excellent communication skills. The incumbent must possess an assertiveness to drive to completion along with the ability to multi-task. Must be able to meet deadlines and prioritize projects in-line with overall business objectives.

Duties & Responsibilities

1. Manage sales orders as related to the Smiths product-line in alignment with established processes.


2. Monitor deliverables status to ensure on-time delivery to customers' site


3. Plan delivery schedule, conduct site readiness and make adjustments to stay compliant


4. Book international and domestic freight with approved carriers


5. Collaborate with Sales, Manufacturing, Operations, Logistics and Supply Chain for accuracy of planned material production


6. Consistent and thorough follow-up on deliverables to ensure timely delivery


7. Track order progression to completion of each deliverable and certify revenue requirements are balanced with customer requirements


8. Update SAP as required with information inclusive of delivery, billing and service related data


9. Inform/Consult with Invoicing department to ensure timely and accurate invoice closeout


10. Communicate order status and/or discrepancies to customers, partners and stakeholders from around the Globe


11. Prepare, manage and manipulate reports via Excel and SAP as directed or required

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

• Education: Bachelor's preferred, high school or equivalent required


• Minimum 1 year experience in Logistics and ability to manage multiple shipments


• Knowledge of Incoterms - International Commercial Terms


• Knowledge of basic accounting principles


• Knowledge of SAP (ERP tool) a plus, but not necessary. Will accept knowledge of other ERP system.


• Experience in a Customer Service or Customer facing role a plus


• Customer focused and willingness to perform tasks outside of job scope


• Computer literate and knowledge of Microsoft Word and Excel, Outlook, Internet and SAP


• Bilingual a plus


• Strong communication and problem solving skills


• Strong attention to detail


• Team Player and a can-do attitude a must

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 23,000 colleagues, based in 55 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers' operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field.

About Smiths Detection

Smiths Detection is a global leader in threat detection and screening technologies for aviation, ports and borders, urban security and defence. With more than 40 years of field-tested experience, we deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals and narcotics. Every minute of every day our technology and our people make the world a safer place. Smiths Detection is part of Smiths Group, a global leader in applying advanced technologies to markets in threat as well as contraband detection, energy, medical devices, communications and engineered components. Smiths Group employs around 23,000 people in more than 50 countries.

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