Implementation Manager - Base salary plus Bonus (Considering Out of State Candidates) at Florida Virtual School in Phoenix, Arizona

Job Description:

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

At Florida Virtual School (FLVS), we value our diverse and dedicated team of instructors and support staff. Our values of excellence, innovation, community, balance, and communication create a work environment in which everyone feels confident and appreciated. FLVSdoes more than just talk about our values; we live them and rely on them to be the foundation of everything we do.

Werecognize that without the instructors and staff who comprise our team, we would not be able to give our students the educational experience they deserve.Whetheryou'repart of our instructional staff working with students one-on-one to propel them toward success or one of our support staff members working tirelessly to ensure the FLVS journey is the cutting-edge experience you'd expect from the industry leader, all of us at FLVS work with a common commitment in mind - the student is at the center of every decision we make. FLVS employees are passionate about delivering high-quality digital learning on a robust online platform to achieve content mastery for student success.

Our employees enjoy competitive salaries, a well-rounded benefits package, paid time off (including holidays, vacation, and sick leave), and an array of professional development opportunities. We're always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions - personalized to every student.

Job Posting End Date:

Deadline to apply is 11:59 PM on

06-21-2021

Job Title:

Implementation Manager - Base salary plus Bonus (Considering Out of State Candidates)

Contract Type:

Employee

Annual Salary:

$55,366.00 - $93,322.00

(Support staff salary will be based on internal equity and experience)

Location:

FL - HOME OFFICE

Job Description Summary:

Our Mission is to deliver a high quality, technology-based education that provides the skills and knowledge students need for success.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

Position General Summary:

The Implementation Manager (IM) works within the FLVS Global Department to deliver full-scale, wrap around sales support, implementation of FLVS Global products, direct external customer demonstrations, technical training, provisioned professional development, and consultation to external customers. The IM serves as the expert on FLVS products, course curriculum and technical systems, both during and after the sales process, including ownership of specific team projects, and is responsible for post-sale customer implementation and other defined performance objectives.The Implementation Manager anticipates, investigates and fulfills customer's needs with creativity and enthusiasm.

The IM designs implementation and training paths to support client goals, grow capacity and drive adoption of best practices, and supports customers throughout their license with FLVS Global. This role requires strategic thinking to see the big picture, effective communication with both internal and external stakeholders including internal team members of other departments to support individuals at all levels within schools and districts and impeccable organization and time management skills. This role also requires grit and attention to detail to keep implementations on track and to ensure customers are confident in their ability to support their students.

Essential Position Functions:

• Contribute to the Global Dept's annual revenue goal through implementation, retention, technical support, and marketing efforts of additional FLVS products and services to customers that lead to increased recurring revenue and positive customer results.




• Provide on-going support for regional and national sales teams during all phases of the sales and implementation process.




• On behalf of Global team, liaise with other internal departments to coordinate needed FLVS customer support.




• Support the roll out of new product offerings and solutions offered by FLVS Global.




• Maintain professional knowledge, serving as the expert on the virtual, online, and blended learning marketplace.




• Remain up to date on the trends, standards, and areas of compliance in online learning and utilize information to maintain a competitive edge in providing exceptional client support.




• Use project management best practices to take the lead with clients for full-scale implementation of FLVS Global products. This includes product orientation, technical training follow-up, troubleshooting, training for customers, and support that is focused on customer satisfaction the success of their students.




• Provides direct external customer demonstration, support, training, and consultation to clients including the development and delivery of professional development sessions.




• Establish and maintain a high level of internal and external customer trust and confidence and maintain customer relationships.




• Maintain accurate customer account data through use of Salesforce software. Document meetings, presentations, and communications on an ongoing, consistent basis.




• Design implementation and training pathways designed to support client goals, grow capacity, and encourage adoption of best practices




• Actively engage with clients for full-scale implementation of FLVS Global products, including welcome calls, training, follow-up, troubleshooting, and support, aimed at customer success and satisfaction.




• Evaluates data and shares progress and results to key stakeholders.




• Travels to deliver face-to-face client trainings and high stakes presentations to prospective and current FLVS Global customers.




• Overnight Travel, averaging 25% travel; could also include evenings and weekends.




• Serve as an expert on the Agilix Buzz Learning Management System and create and deliver training materials to customers based upon new releases and best practices.




• Project manage team projects to completion, including but not limited to Virtual Leadership Training, free professional development opportunities, Back-to-School support for customers, product manager collaboration, technical system update.




• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources, collaborating with teammates, and organizing customer-facing meetings in an effective and timely manner, and demonstrate respect for others.




• All work responsibilities are subject to having performance goals and/or targets established.

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

• Bachelor's Degree, preferably with a focus in Education

Experience:

• Three years' experience in education, online/distance learning instruction preferred or experience in sales support, product implementation, online course/product development, or any relevant combination.




• Experience utilizing FLVS courses, products, systems, and processes, is preferred including experience using Kindergarten-12th grade level learning management systems and experience using Salesforce (lightning experience).

Knowledge, abilities, and skills:

• Knowledge of the virtual education marketplace and distance learning best practices




• Ability to prioritize projects based on available resources.




• Ability to improve our processes to increase efficiency.




• Familiarity with curriculum, standards, best practices for teaching and learning, and educational systems and structure




• Knowledge of Microsoft Office Suite




• Excellent written and verbal communication skills.




• Excellent interpersonal skills, including the conveyance of a dynamic, engaging and charismatic personality.




• Strong presentation skills, including the ability to speak to key decision-makers with confidence and influence.




• Strong research, organizational, and time management skills.




• Demonstrate ability to build rapport and establish professional relationships with customers and other stakeholders.




• Ability to function in a team-centric atmosphere with a make-it-happen attitude.




• Ability to work with and through people to establish goals, objectives, and action plans.




• Ability to work independently with minimal supervision.




• Ability to work in a fast-paced and deadline-driven environment.

CORE COMPETENCIES FOR SUCCESS:

COMMUNICATION SKILLS

Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication; Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience

CUSTOMER FOCUS

Prioritizes customers (internal and external) and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information, conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes FLVS in community by serving as a FLVS ambassador or volunteer

INTERPERSONAL SKILLS

Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers

FUNCTIONAL /TECHNICAL EXPERTISE

Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion

MANAGER COMPETENCIES FOR SUCCESS:

COMMAND SKILLS

Relishes leading; Takes unpopular stands if necessary; Encourages direct and tough debate but isn't afraid to end it and move on; Is looked to for direction in a crisis; Faces adversity head on; Energized by tough challenges

CONFLICT MANAGEMENT

Steps up to conflicts, seeing them as opportunities; Reads situations quickly; Good at focused listening; Can hammer out tough agreements and settle disputes equitably; Can find common ground and get cooperation with minimal "noise"

LISTENING

Practices attentive and active listening with all groups/people; Has the patience to hear people out without interruption; Can accurately restate the opinion of others even when he/she disagrees

MANAGING DIVERSITY

Manages all kinds and classes of people equitably; Deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; Hires variety and diversity without regard to class; Supports equal and fair treatment and opportunity for all

DEVELOPING OTHERS

Provides constructive, concrete, behavioral feedback to others through monthly development discussions; Shares information, resources and suggestions to help others be more successful; Delegates challenging work assignments or responsibilities that will help the abilities and stretch others; Regularly meets with employees to review development needs, career aspirations and progress; Constructs compelling developmental plans and executes them; Creates a climate in which people want to do their best; Is a good judge of talent; After reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization

TIMELY, QUALITY DECISION MAKING

Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; Able to make a quick decision; Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment; Sought out by others for advice and solutions; Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time

PROCESS MANAGEMENT

Good at figuring out the processes necessary to get things done; Knows how to organize people and activities; Understands how to separate and combine tasks into efficient work flow; Can readily see opportunities or synergy and integration; Can simplify complex processes; Gets more out of fewer resources

TEAM BUILDING

Develops networks and builds alliances; Participates in cross-functional activities to achieve organizational objectives; Focuses time and energy to develop direct report team and peer team; Fosters commitment, team spirit, pride and trust; Recognizes and rewards people for their achievements and contributions to organizational success; Identifies and tackles morale issues; Provides training and development to employees; creates and participates in team building sessions; Empowers others; Makes each individual feel his/her work is important; Invites input from each person and shares ownership and visibility

MANAGING & MEASURING WORK

Clearly assigns responsibility for tasks and decisions; Sets clear objectives and knows what to measure and how to measure them; Monitors process, progress, and results; Designs feedback loops into work; Holds self and others accountable for achieving goals and objectives

COMFORT AROUND HIGHER MANAGEMENT

Deals comfortably with more senior managers; Presents to more senior managers without undue tension and nervousness; Determines the best way to get things done with more senior managers by talking their language and responding to their needs; Crafts approaches to working with more senior managers that are seen as appropriate and positive

MANAGERIAL COURAGE

Doesn't hold back anything that needs to be said; Is not afraid to provide current, direct, and "actionable" positive and corrective feedback to others; Lets people know where they stand; Faces up to people problems on any person or situation quickly and directly

Physical Requirements and Environmental Conditions:

• Frequency of travel: Up to 25% travel is required for meetings, trainings and conferences; location may vary and may require overnight stays including the possibility for travel on weekends and holidays.




• Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)

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