Technical Analyst II at Beth Israel Deaconess Medical Center in Boston, Massachusetts

Job Description:

Department Description: The Technical Analyst II will be working with the Harvard Medical Faculty Physicians (HMFP) which is the exclusive physician organization of BIDMC and is comprised of over 1,500 physicians and healthcare providers.

Job Location: Boston, MA

Req ID: 40014BR


Job Summary: Reporting to the Chief Information Officer for HMFP, the Technical Analyst works on a variety of projects and initiatives to support, maintain, and improve HMFP business applications. The Technical Analyst is responsible for technical support, system administration and related technology services for HMFP Administration and the clinical departments utilizing these systems.

Essential Responsibilities:

1. Provide application/technology solution support during routine business hours (Monday through Friday); assist end-users with troubleshooting and problem resolution. Work collaboratively with application business owners, vendors and BIDMC IS resources to periodically review, maintain and validate technical support requirements.


2. Ensure reasonable and appropriate administrative, physical, and technical safeguards are in place to protect and maintain the confidentiality and integrity of the data and to meet HIPAA ePHI and ePII requirements.


3. Work directly with HMFP, vendors and BIDMC IS resources to participate in and assist with planning and managing new application or technology deployments and in performing product/version upgrades, supporting fixes/patches, or making vendor-recommended changes or modifications to the application.


4. Create and maintain technical support documentation and procedures for existing systems and new technology installations and implementations.


5. Participate in technology projects and act as a front-line interface to end-users or as liaison to technology vendors.

Required Qualifications:

1. High School diploma or GED required. Bachelor's degree preferred.


2. 3-5 years related work experience required.


3. Advanced technical computer skills as required for technical support specific to functional area and related systems.

Preferred Qualifications:

1. SQL experience writing queries on any database.


2. Proficiency with Office productivity tools (Outlook, Word, Excel, PowerPoint, Visio)

Competencies:

1. 
   Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.


2. 
   Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.


3. 
   Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.


4. 
   Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.


5. 
   Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.


6. 
   Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.


7. 
   Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.


8. 
   Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally Apply Now