Posted in Management 30+ days ago.
Job Summary
Workiva Customer Success Managers (CSMs) are a critical part of our customer-facing team.The Lead CSM serves as the primary point of contact and "captain" of the customer's success team. Not only will they be managing the entire customer lifecycle by focusing on business outcomes, identifying opportunities for growth, and evangelizing value realization within our highest value named accounts post-sale, but the Lead CSM will also be the decision maker for how and when certain communication is distributed to their assigned customer base.As a Lead CSM, your primary mission will be to maximize our customers' ROI in the Wdesk platform.You will develop and maintain close relationships with management sponsors, and serve as a strategic advisor to VP's and chief executives and or key stakeholders throughout the customer lifecycle, in a focused effort to move them up the value curve and deliberately forward in product maturity model.You will work closely with Workiva's Services team, Support team, Marketing team, Sales Team, and other various internal leadership teams to drive wide-spread, scaleable adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey.Responsibilities
What You'll Need
EducationHow You'll Be Rewarded
Base Pay Range in Colorado: $78,000 - $137,000
A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
Monthly phone stipend
The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.
Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.
We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems.
At Workiva, you'll enjoy:
Learn more: https://www.linkedin.com/showcase/workiva-life-and-careers/
Learn more: https://www.workiva.com/careers/benefits
Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.
Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.
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