Job Description:

Sr. Manager, Business Systems - Salesforce

Job Locations

US-MA-Lexington

Overview

The Sr. Manager, Business Systems (Salesforce Product Owner) is the liaison between the end user and technical team so requires both deep technical capabilities along with the ability to be analytical. This role understands the end-user needs and creates user stories for the architects and developers to build. The role will oversee the development phases from inception to delivery by deeply understanding the technical requirements, prioritizing the work for the architects and developers, managing the backlog, and evaluating the progress throughout. The Product Owner will be responsible for delivering a system configured to the customer requirements.

Responsibilities

Customer Business Requirements: Gather requirements and User Acceptance Criteria (UAT) by partnering closely with internal key stakeholders within the business and the Technology Business Partner.
• Create User Stories: Define and document detailed technical requirements, aligned to project goals based on user feedback, that results in comprehensive functional specifications. Meet with both technical management and business unit owners to gather, document and confirm project requirements while translating them into scope documentation.


• Development Coordination: Plan, manage, and prioritize product feature backlog and development phases. Oversee development stages and evaluate progress at each iteration. Provide feedback to the customer and development teams. Grooming backlog (with input from Business Analyst).


• Collaboration: Work in an agile process to continuously build and execute against the priorities while refining the backlog. Has final sign off on activities.


• Communication: Practice effective listening and guide customer to define the vision for their desired technical solution and strategy. Provide useful and effective alternatives and iterate along the way. Help customers understand why and how some solutions

Measures of Success

• Effective partnerships with user groups. Information and knowledge are easily and openly shared.


• Software solution is delivered and implemented on time and within budget.


• Users feel true partnership and seeks guidance from technical resource.


• Transforms business requirements to clear and comprehensive functional specifications.


• Collaborate with the Technology Business Partner and team to prioritize stories in addition to ensuring that the team is aligned to the release vision and objectives.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Management Information Systems, or relevant working experience generally seen with at least 6+ years of technical, business and management experience.


• Experience with business requirements and documentation


• Project Management


• Outstanding communication and presentation skills


• Excellent organizational and time management skills


• Sharp analytical and problem-solving skills


• Creative thinker with a vision


• Attention to detail


• Experience translating customer needs into technical requirements


• A passion for building software solutions

Mimecast is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Mimecast is also committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, and to use our online system to apply for a position. Call us at (617) 393-7000 or send an email to krooney@mimecast.com to request reasonable accommodations.

Mimecast will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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