Job Description:

Description

Job Purpose:

Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers-many of which look to us for their own technology infrastructure needs-keep us immersed across the broad spectrum of the IT ecosystem.

The Senior Solutions Architect (SSA) is a presales engineering role responsible for supporting regional sales efforts by developing enterprise technology solutions for our clients. This requires a wide base of core technical knowledge as well as specialization in specific technology disciplines, but also a deep commitment to customer success with measurable outcomes.

Job Responsibilities:

The SSA provides senior-level Sales Engineering support through the creation of technical solutions that may consist of hardware and software products, professional consulting and engineering services, managed services and staffing. This includes:

• Meeting with customers to assess business needs and solution requirements


• Explanation of solution architectures via whiteboarding, presentations and client interaction


• Creation of complex product solution configurations and associated Bills of Materials (BOMs)


• Detailed scoping of professional services engagements and creation of Statements of Work (SOWs)


• Involvement with professional services projects and managed service onboarding processes


• Assisting with customer satisfaction issues, technical problems and case escalation as needed


• Maintaining relationships with manufacturer engineers to stay current on product capabilities and to collaborate on customer solutions as necessary


• Attend training and technical conferences to support ePlus partner relationships and to stay current on technology industry trends


• Maintaining key manufacturer certifications related to personal technical specializations as well as company partner requirements


• Serve as thought leader in areas of technical specialization, supporting and mentoring other engineers and account executives as needed

Your Corporate Responsibilities:

Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.

• Handle confidential matters and information professionally


• Conduct business in a professional, competent and ethical manner


• Adhere to corporate policies and procedures


• Perform administrative tasks in a timely manner

Job Knowledge/Skills:

• Professional demeanor with persistent customer service focus


• Excellent communication and presentation skills, both written and verbal


• Ability to manage multiple priorities with numerous daily demands for your time


• Core technology knowledge - must be comfortably conversant in at least half of the following areas:
  
  
  
  • IP networking
  
  
  • Security fundamentals
  
  
  • Modern application architectures
  
  
  • Scripting/automation/orchestration tools and techniques
  
  
  • Major operating system families - Windows, Linux or Unix
  
  
  • Compute fundamentals - server architecture and configuration
  
  
  • Storage fundamentals - access protocols, sizing, performance, data protection, etc.
  
  
  • Server/host virtualization - VMware vSphere, Microsoft Hyper-V or RedHat KVM
  
  
  • Containers/microservices
  
  
  
  


• Strong knowledge in at least one (1) of the major public cloud platforms (Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP)), to include areas such as:
  
  
  
  • Infrastructure as a service (IaaS)
  
  
  • Platform as a service (PaaS)
  
  
  • Identity access management (IAM) and
  
  
  
  


• Specialized data center knowledge (subject matter expert level) in at least three (3) of these areas:
  
  
  
  • Servers/compute - Cisco UCS, HPE Synergy/C7000, Dell, SuperMicro
  
  
  • Storage - NetApp, Pure, HPE 3Par/Nimble, Qumulo, Cloudian
  
  
  • Hyperconverged infrastructure - Nutanix, Cisco HyperFlex, VMware vSAN
  
  
  • Data center switching - Cisco Nexus, etc.
  
  
  • Artificial intelligence (AI)/machine learning (ML)
  
  
  • High performance computing (HPC)
  
  
  • Virtualization - VMware vSphere, Microsoft Hyper-V, Nutanix Acropolis
  
  
  • Containers/microservices - Docker, Kubernetes, etc.
  
  
  • Backup/disaster recovery - CommVault, Rubrik, Veeam, Symantec
  
  
  • Virtual/software defined networking - Cisco ACI, VMware NSX
  
  
  • Virtual desktop infrastructure - VMware Workspace One, Citrix Desktop
  
  
  • Mobile device management - Microsoft Endpoint Manager, VMware Airwatch
  
  
  • Network performance management - NetScout, Riverbed, ExtraHop
  
  
  • Application performance management - Cisco AppDynamics, New Relic
  
  
  • Packet brokers - Gigamon, Ixia
  
  
  
  

Education and Experience:

• Bachelor's degree in related technology and 5+ years of experience, or Master's degree in related technology and +3 years of experience


• Multiple industry-recognized certifications, e.g., CCIE, VCP, CISSP, etc.

Physical Requirements of Position:

Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 - 20 pounds of force occasionally.