cashier/customer service rep. at LAZ Parking in Chevy Chase, Maryland

Job Description:

Description

Want to hear somethingcrazy? Carsonlyspend 5% of their time driving. Where dotheyspend the other 95%? PARKED!

LAZ Parking is one of the largestand fastest growing parking companies in the country.LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we're the experts!

We are alsoa PEOPLE FIRST company. We often say "parking is our industry but people are our passion."Ourmissionisto "create opportunities for our employees and value for our clients". If you're looking to join a growing company led by passionate people committed to being the best - contact us today!

The Spirit of the Position:

TheCashieris responsible for greeting, engaging and interacting with all customers entering and exiting the facility. The positionrequirescash handling, making correct change, monitoring transactions, etc. for traffic entering/exiting the facility.

How do you know if this is the right job for you?!

You are:

• Dynamic. You're charismatic, full of energy, and happy to help in any way you can.


• Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.


• Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.

• Proficient inbasic math.


• Good at communicating professionally and effectively.


• A team player. You're open to different opinions and can help motivate your team.


• Capable of working in an unsupervised setting.


• Able to handle challenging and at times, emotionally charged situations.

What will I do?

• Meet and greet each customer with courtesy and great customer service.


• Collect the parking fees and provide correct change.


• Understand and know how to handle different types of parkers; i.e. tenants, visitors, employees, administration, etc.


• Understand the surroundings and building area in order to answer questions.

• Complete the daily report.


• Assist in staffing theexit or entry booth during peak collection hours in order to facilitate exit/entry should problems occur.


• Communicate with management, supervisors and traffic directors.


• Answer customer service questions concerning parking and answer general customer.Inquiriesin a courteous, professional and effectivemanner, referringquestions to the supervisor when applicable.


• Determine traffic flow in times of equipment failure or during periods of construction.

• Demonstrates a sense of urgency and timeliness.


• Demonstrate the ability to seek improvement.


• Field additional dutiesif they areassigned.

Education:

• High school diploma or GEDpreferred but not required.

Experience:

• Strong customer service experience.


• Cash handling experience isrequired.


• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible, work multiple facility locations.


• Ability to handle challenging and at times, emotionally charged situations.


• Ability to speak, read, and comprehend the English language.


• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.


• Ability to lift, push and pull at least 10 pounds.

• Ability to stand, walk and run for extended periods of time.


• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to performthe essential duties/functions.

FLSA Status:Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.

The Spirit of the Position:

TheCustomer Service Representativegreets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You are:

• Dynamic. You're charismatic, full of energy, and happy to help in any way you can.


• Dependable. Responsible is your middle name. You never disappoint because it's not in your nature.


• Good under pressure. You don't fold and get overwhelmed easily. Instead, you prefer chaos so you can kick its butt.

• Proficient in basic computer skills in the parking revenue control system


• Able to work with or without supervision


• Able to communicate professionally and effectively.


• Open to feedback, differing opinions and other points of view.


• Timely anddemonstratessense of urgency.

• Excellent teambuilding and interpersonal skills.


• A team player and can help motivate your team.

What will I do?

• Greetcustomerby name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.


• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.

• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.


• Add/delete accounts,andkey in required information from monthly applicationsin the parking revenue control system.


• Assist with cashiering functions as needed.


• Overseegeneral maintenance of the garage - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.


• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.

• Complete other related duties as assigned.

Education:

• High school diploma or GEDpreferred but not required.

Experience:

• Strong customer service experience.


• Cash handling experience is preferred but not required.

• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible, work multiple facility locations.

• Ability to handle challenging and at times, emotionally charged situations.


• Ability to speak, read, andcomprehendthe English language.


• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
  

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.


• Ability to lift, push and pull at least 10 pounds.


• Ability to stand, walk and run for extended periods of time.


• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt

To be hired, all candidates mustsubmit to abackground check and pre-employment drug screen.

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.