Guest Experience Specialist at Parkland Health and Hospital System (PHHS) in Dallas, Texas

Job Description:

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

PRIMARY PURPOSEProvides exceptional hospitality and customer service to patients, their families, and visitors. Greets visitors and provides directions and general information to ensure ease of access around Parkland.MINIMUM SPECIFICATIONSEducation:- High School Diploma or GED required.Experience:- Must have one year of experience in a healthcare or customer service environment.Equivalent Experience:- May have an equivalent combination of education and/or experience in lieu of specific experience as stated above. Certification/Registration/Licensure:- Must have a current Heartsaver CPR course completion card within 90 days of hire and/or placement in job from one of the following: oAmerican Heart Association oAmerican Red Cross oMilitary Training Network Skills or Special Abilities:- Must be able to provide assistance, answer complaints and expedite services. - Must have very strong interpersonal skills and the ability to represent Parkland in a positive effective manner. - Demonstrates exceptional customer service skills when dealing with the public to ensure a positive experience for patients, families and visitors.- Must exhibit caring, service-oriented behaviors toward people encountered and be able to diffuse emotionally charged situations. - Must be able to apply sound judgment toward satisfying a variety of questions and problems from patients, family members, and visitors. - Must be able to multi-task patient, family, and visitor requests and needs, while maintaining control of assigned area. - Must be able to demonstrate basic computer skills through competency exams.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.

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