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Experience with Avaya Aura Core Applications (Session Manager, System Manager, Communication Manager, Session Border Controller, Avaya Media Server, Breeze, etc.)
Operating System: Linux and vSphere/ESXi administration and troubleshooting
Ability to analyze Linux application performance and identify potential application performance bottlenecks, and to facilitate root cause analysis of hypervisor, guest OS, or application problems.
Troubleshoot issues with respect to virtual private cloud involving onsite VMware or KVM environments. Isolate issues with application, guest OS's, virtual compute, memory, or storage subsystems.
Work closely with field services engineers, business partners, customers, and R&D development engineers to resolve issues on systems in the field.
Maintenance of customer environment troubleshooting lab systems. Ability to simulate customer environments within a virtual lab configuration.
Experience
Experience with Session Initiation Protocol (SIP) solution troubleshooting and SIP messaging. Familiarity with the many SIP related RFCs.
Experience with protocol analysis relating to SIP, HTTP/S, SOAP, UDP, TCP, TLS, SSL, certificates, etc.
Experience with Avaya enterprise solutions, especially in the Aura core applications (Session Manager, System Manager, Communication Manager, Session Border Controller, etc.)
Troubleshooting hypervisor, guestOS, and application issues in Virtual Environments on VMware ESXi, KVM, AWS
Education
Bachelor degree or equivalent experienceAdvance Degree preferred
Preferred Certifications
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