Hospice Clinical Supervisor, Contact Center( Remote, variable shifts, weekdays/weekends) at Visiting Nurse Service Of New York in New York, New York

Job Description:

Overview

Responsible for providing continuity of care to all Hospice patients and their families after normal operating hours.

Responds to incoming calls from patients/families/caregivers, assesses and addresses needs within context of patients Interdisciplinary Plan of Care and Hospice Care mission, objectives, policies and procedures. Documents and reports to team patients needs, significant events, plan of care and other issues. Evaluates effectiveness of clinical directions. Works under general supervision. CA2019

Licensure: License and current registration to practice as a registered professional nurse in New York State required. Education: BSN and/or HPNA certified preferred. Experience: Minimum of two years of clinical nursing experience in Acute Care (Med Surg, ICU), Clinical Crisis Management, Hospice or Palliative Care required. Administration or management experience preferred. Excellent oral, written and interpersonal skills required. Attention to detail, excellent follow-up and follow through skills required. CA2020