Administrative Account Coordinator at Konica Minolta Business Solutions in Phoenix, Arizona

Job Description:

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Konica Minolta currently has an exciting entry level opportunity for a Global Service Desk Account Coordinator supporting Managed Accounts!

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  Assist with the deployment coordination of hardware and software solutions for some of Konica Minolta's largest and highest visibility clients

  
  
  
  

  • Assist with the creation, distribution and communication of technical documentation

  
  

  • Track, document and report on current status of deployment projects

  
  
  
  


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  Assist with managing and monitoring service activity for some of Konica Minolta's largest and highest visibility clients

  
  
  
  

  • Maintain contractual obligations regarding Service Targets

  
  

  • Daily monitoring and escalating of incidents that near breaching SLAs

  
  

  • Creating and distributing very detail Service Level Reporting

  
  
  
  



• Assist with managing MACD (Move, Add, Change, Dispose) activities after initial implementation




• Manage a heavy calendar with daily tasks, recurring conference calls, adhoc escalations/meetings, projects and more!

Essential Job Functions

• Participate as a key team member for account/project support and reviews




• Perform tasks related to the assessment and development of business processes and procedures




• Validate functionality, quality and completion of project deliverables




• Assist in the documentation of business process flows; maintains metrics in support of those processes




• Assist in the development of recommendations for new methods/procedures for management review




• Follow prescribed processes and procedures including system and tool utilization




• Support business requests for ad-hoc data query and reporting requirements




• Work with management to maintain reporting of key business metrics




• Develop client facing dashboards and reports, typically surrounding deployment project status or service metrics




• Review metrics and reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems




• Actively participate in learning opportunities and complete assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience




• Complete other projects and tasks as assigned by management

Competencies (Knowledge, Skills and Abilities)

• Ability to work with little guidance




• Proficient verbal and written communication, customer service and interpersonal skills




• Ability to analyze processes and procedures looking for opportunities and gaps




• Knowledge of systems and applications used to support a call center environment preferred




• Demonstrates a high aptitude for learning new concepts and skills




• Excellent time management skills




• Basic technical and computer application troubleshooting skills




• Ability to problem solve with minimal assistance




• Computer skills- Microsoft Office, Word, Excel, PowerPoint




• Detail-oriented and ability to work in a fast-paced environment

Experience, Educational Reqts and Certifications

• High school or equivalent, BS or BA preferred


• Minimum 2-3 years business development, data analysis or other related experiences

Konica Minolta Offers:

• Outstanding benefits package (including medical, dental, vision, life insurance)


• 401(k) plan with matching company contribution


• Generous holiday and paid time off schedules


• Ongoing professional development training


• Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.