Localization Solutions Architect - Portland, OR Office / US Remote at Language Line LLC in Washington, Washington DC

Job Description:

LanguageLine Solutions is Hiring!

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Even better, you can do this while working from your own home.

LanguageLine has been certified as a Great Place to Work, and is regularly listed as one of America's top work-from-home employers.

Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.

As an interpreter, you will receive training that is the best in the industry. We'll ensure that you learn new skills while further developing your skillset. We provide numerous opportunities for advancement. You'll be in a certified ASTM and ISO environment. You'll also be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Join our team now!

Job Description

Primary Locations: Portland, Oregon Office / United States (Remote)

Reports to: Solutions Manager

Position Summary

The incumbent is a key member of the Operations team and is responsible for supporting the Sales Reps by developing localization solutions and workflows, preparing customer quotes for new projects, providing pre-sale assistance (such as technical conversations with the client, analyzing and scoping opportunities, etc.), and building long-term, mutually beneficial relationships with clients. While filling a leadership role in the company, the Solutions Architect may serve as a mentor to both the Project Team and Sales Reps, and may also be required to manage some projects directly, as needed.

The incumbent is expected to exercise initiative, discretion and independent judgment in the support of each client relationship, and will serve as a primary point of contact for his/her clients. The Solutions Architect position is critical to the overall success of the company

It is essential for the Solutions Architect to build, develop, and nurture relationships with clients and in-house staff (both Sales and Ops) to ensure that their requirements are met, and that localization quotes and solutions are provided in a timely and professional manner. Good communication abilities are needed to deal with the large number of concurrent activities and people that are involved in servicing the client.
Primary Duties

• Identify solutions to address client needs
  
  


• Evaluate client, project and/or RFP scope and build creative approaches to solutions
  
  


• Construct financial models to substantiate the proposed solutions
  
  


• Work with Sales to create opportunity profitability analysis and present it to leadership
  
  


• Perform detailed discovery on client's current and desired requirements
  
  


• Create and issue Quotes and Statements of Work to clients
  
  


• In conjunction with Sales, provide input to prospective client RFP responses
  
  


• Assure a smooth hand-off of the knowledge and key contact relationships to the Project Team once client's materials are finalized
  
  


• Participate in project kick-off meetings
  
  


• Troubleshoot client issues
  
  


• Document client requirements and promises
  
  


• Build strong personal relationships with current and prospective clients
  
  


• Identify new business opportunities from existing clients and communicate them to the Sales team
  
  


• Maintain and update key LanguageLine Translation Solutions business systems, such as Workfront, SalesForce.com, and other DB's to note all relevant client communications
  
  


• Conduct visits to current and prospective clients, when necessary
  
  


• Contribute to the Process and Quality Improvement Initiative by participating on cross-functional teams
  
  


• Manage projects as needed by executing the duties enumerated in the Senior Project Management job description
  
  


• Other duties as assigned
  
  

Knowledge and Skills

• The ability to think outside of the box
  
  


• Strong computer skills, including Microsoft Word, PowerPoint, and Excel
  
  


• Functional expertise with MemoQ or another CAT tool
  
  


• Detail oriented, strong organizational abilities and goal-driven
  
  


• Strong analytical and problem solving skills
  
  


• Ability to thrive in a fast-paced environment
  
  


• Ability to work well both independently and as part of a team
  
  


• Desire to drive process and efficiency improvements
  
  


• Experience in the localization industry
  
  


• Experience with machine translation tools is a plus
  
  


• Experience with website connectors and proxy solutions is a plus
  
  

Education and Experience

• Bachelor's Degree or equivalent combination of education and experience
  
  


• 3-5 years minimum experience leading and owning client relationships
  
  


• Fluency in English along with excellent verbal and written communications skills
  
  


• Foreign language skills is a plus
  
  

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the HR Corporate Recruiting Team at CorporateRecruiting@languageline.com .

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)