Bilingual Client Services Representative at Catholic Charities in Baltimore, Maryland

Job Description:

 

Catholic Charities of Baltimore is current seeking a Client Services Representative  Who provides direct services, guidance, and a wide array of referrals and resources to clients visiting or calling Esperanza Center programs. Maintains a working knowledge of the services offered by Esperanza Center, other Catholic Charities programs, and partner organizations to effectively guide and orient clients who have questions about accessing services.

Schedule:

• 8 hours on Saturdays, 8:30 or 9:00am start time 


• Four (4) weekdays from noon to  8:00pm

  Core Responsibilities:  

• Interviews, screens, and refers clients to appropriate programs and/or agencies.


• Prepares documents for clients, as appropriate.


• Provides professional fingerprinting and background check services to sponsor households who will host unaccompanied immigrant children and youth released from government shelters.


• Answers questions regarding services available to immigrants in the Baltimore Metropolitan area.


• Provides administrative services to the Family Reunification Specialist (FRS) and serves as back-up for the FRS.

Qualifications/Requirements: 

• Bachelor's Degree; or, Associate's Degree with 2 years of experience in Customer Service, Non-profit, Case Management, or related field.


•  Proficient in Spanish and English (written and verbal)


•  Basic knowledge of clerical procedures and systems such as managing Outlook calendar, email and recordkeeping.


• Ability to utilize, or willingness to learn computer systems and software, necessary to perform position functions (basic computer, web browsing, online training, and email usage skills).

Catholic Charities’ policy requires employees in this position to be fully vaccinated for COVID-19, which includes a process for requesting exemption.

 

Catholic Charities offers a competitive salary and benefits program.  

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing and self-care, and that believes that every person has infinite worth and promise.

 

Catholic Charities is an equal opportunity employer

Experience

Preferred

• customer/client services experience

Education

Preferred

• Associate Degree or better


• Bachelors or better

Skills

Preferred

• CLSVREP


• CSVREP

Behaviors

Preferred

• Loyal: Shows firm and constant support to a cause


• Team Player: Works well as a member of a group


• Functional Expert: Considered a thought leader on a subject


• Enthusiastic: Shows intense and eager enjoyment and interest


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Dedicated: Devoted to a task or purpose with loyalty or integrity

See job description

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