The Regional Registrar supports campus Registrars and other campus associates with all aspects of student records’ accuracy and timeliness. Primary focus and responsibility of this position is to ensure accurate, compliant, and timely student records. In addition, the Regional Registrar will assist in training of new campus associates including the Campus Registrar, Academic Dean, Test Proctors, and others, as necessary. All Concorde associates are required to display professionalism and uphold Concorde’s Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.
KEY RESPONSIBILITIES
Monitor all aspects of student records at campuses within an assigned region
Process Satisfactory Academic Progress at all assigned campuses
Notify campuses of required advising, academic success plans and SAP appeals
Monitor/audit SAP documentation for timeliness, completeness, appropriateness, and effectiveness
Timely and effectively assist with resolution of Help Spot tickets submitted from assigned campuses
Monitor/audit attendance and LDA at assigned campuses and raise concerns appropriately and timely and perform automatic withdrawals as necessary
Monitor/audit student grades at assigned campuses and raise concerns appropriately and timely
Audit student changes of status to ensure policy compliance
Assist with investigative audits and appropriately raise items of concern to senior management as appropriate
Conduct periodic training with campus Registrars
Conduct scheduled calls as necessary with all assigned campuses to share best practices, policy changes, etc.
Always maintain confidentiality
Perform other duties, as assigned
SKILLS REQUIRED
Excellent oral and written communication skills
Knowledge of academic systems including Canvas, CampusVue/Nexus, Broadleaf, Chronotek as well as Microsoft Office products
Ability to handle confidential information and knowledge of FERPA
Minimum 2 years higher education experience with preference given to those working in career/technical/vocational settings that support multiple campuses in multiple locations.
**This position can be remote but should sit in the Region they serve as there will be travel to the campuses at times.