Sales Operations Analyst - L3 at Cognizant in Mountain View, California

Job Description:

Job responsibilities

• Support a vendor program focused on implementation and troubleshooting of cross channel account assignments and company/agency hierarchy requests. Help drive performance accountability to ensure SLAs are consistently met or exceeded.


• Manage user escalations and work with vendor and cross functional teams to deliver timely and complete solutions.


• Be the ‘frontline’ of support to vendor teammates, helping answer questions and resolve issues blocking resolution of customer requests. Lead weekly internal team meetings to discuss workflow improvements and to address team questions and operational barriers.


• Work within the client's internal support platform to implement customer requests and troubleshoot issues.


• Be a subject matter expert for rules and processes pertaining to LCS/ Agency Data Management, Channel Management and Data Governance. Help maintain training material and process documentation.


• Identify opportunities to improve processes effectiveness and efficiency and assist in the delivery of improvements to team workflows.

Minimum Qualifications:

• Experience of 4-6 years Sales Operations or equivalent position


• Education: Bachelors in any discipline


• Ability to step into a Subject Matter Expert role that helps customers and team members navigate internal workstreams


• Problem solver that applies analytical and operational skills with a high degree of rigor


• Strong written and verbal communication skills, including presentation writing and delivery to both technical and business stakeholders.


• Ability to work across time zones in a fast-changing environment

Preferred Qualifications:

• Knowledge of Google Sales workflows and assignment rules (i.e. channel management, greenfield, company/agency rollup and hierarchy rules). Ideally experience working in LCS/GCS, Global Partnerships or Platforms.


• Experience managing vendor programs and identifying and executing process improvements.


• Comfortable navigating ambiguity and collaborating with others to find efficient solutions


• Interest in improving sales processes.

Technical Skills

Domain Skills

* Proficiency Legends