Data Support Representative - Vector Security Networks at Vector Security, Inc. in Gainesville, Virginia

Job Description:

Vector Security Networks has a job opening for handling high volume of data based in Gainesville, VA.  Position responsibilities entail providing exceptional customer service to all internal and external customers.  

• Process inbound customer calls, e-mails, faxes, and other code change requests.


• Position has primary responsibility to handle code changes and other data support for Vector Security Networks' customers


• Position has primary responsibility for ensuring accurate and timely completion of all customer cases related to the integrity of the customer's security system


• Complete programming and code change requests from the customer.


• Responsible for all post-installation personnel management for customer sites:

• 
  
  
  
  • Code Changes
  
  
  • Schedule Updates
  
  
  • Call List Updates
  
  
  • Phone number adjustments
  
  
  
  


• Adjust panel programming as directed by police or fire marshals to be in accordance with local laws


• Offer backup support to Customer Service and Technical Support teams

Why Join Us?

Two-time winner of Dealer of the Year from SDM Magazine, two-time winner of the Police Dispatch Quality (PDQ) Award, and multi-year winner of the Central Station Operator of the Year Award from The Monitoring Association. Top 5 largest security company. Sure, we’ve got the hardware and the recognition, but the real reason to join Vector Security is our people. People who are passionate about the work they do. Energetic people who innovate, who take on new challenges. People, perhaps, like you.

And when we find good people, we hold on to them…through career advancement opportunities, internal promotion, continuing education, and performance incentives.

So, whether you’re a proven leader in your discipline or looking for new challenges, Vector Security may have the right opportunity for you. We seek driven, proactive, talented individuals who are excited about what the future holds. Because we are. Come join us and find out for yourself!

We offer:

Along with competitive compensation and career advancement opportunities, we offer a comprehensive “Total Rewards” package. Qualifying employees receive:

• Medical, dental, and vision coverage


• Company paid life and AD&D insurance


• Company paid short- and long-term disability


• Voluntary benefit products


• 401k retirement savings plan after just 60 days


• Paid time off for vacation, sick and floating holidays


• Tuition reimbursement

Vector Security, Inc. is an Equal Opportunity Employer

Vector Security is a Drug-Free Workplace

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

Education

Preferred

• High School or better

Skills

Required

• Communication


• Microsoft Office


• Time management


• Organization


• Ability to engage others


• Conflict Resolution


• Data Processing

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

Apply Now